Address
Form of work
SalaryTHE ROLE:
My client, a successful manufacturing and services company, needs an Internal Sales specialist to coordinate sales and account management using your exceptional communication and sales administration skills to manage the sales process to a successful conclusion and ensuring consistently high levels of customer service and satisfaction.
In this role you will:
Respond quickly and effectively to customer enquiries requests for information by email and other channels.
- Administer the sales order process from quote / proposal to delivery and invoicing.
- Manage key accounts to ensure continued business and optimise revenue.
- Liaise with external sales colleagues for a seamless customer experience.
- Work closely with colleagues in all departments to ensure customers are kept informed at all stages and get the information required.
- Obtain customer feedback for use in improving products, services and customer experience.
- Maintain up to date product, pricing and delivery information.
- Effectively manage the CRM system and maintain accurate records.
THE CANDIDATE:
Ideally with experience in an Internal Sales or customer service / account management role working with longer term customer relationships and the delivery of projects / contracts / services, a technical background is not required but you will not be afraid to engage with and gain an understanding of technical products in order to understand customer requirements and communicate with clarity and confidence.
Your skills and experience should include:
- Strong written and verbal communication skills, able to adapt your communication to a diverse business to business customer base.
- Computer literate and confident using CRM or similar systems.
- High attention to detail and able to maintain accurate and up to date records.
- Able to understand and analyse customer requirements and respond appropriately.
- Able to influence colleagues and external partners to connect customers to the right people and get the information they need.
- Assertive, determined, able to manage your own workload and contribute towards team and company goals in a collaborative environment.
- Able to respond in a timely manner and work towards key deadlines.
In this varied role you will have the opportunity to make it your own and enjoy being part of a successful and growing business that prides itself on excellent customer service.
