International Account Coordinator

About the role
AXA Global Healthcare are recruiting an International Account Coordinator in Sales & Distribution to assist the Account Managers in the smooth running of all aspects of the Large Corporate from business prospecting to renewal of existing accounts.
At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at part of your week away from home, at our Tunbridge Wells office. We're also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.
What you'll be doing:
Support the Client Directors with the day-to-day running of the Large Corporate & Mid Corporate portfolio of around 25+ schemes and by being the main contact for the broker/client.
Co-ordinate and collaborate with intermediaries, clients and internal colleagues (Admin, Customer Service and SRMT) in order to help resolve claims disputes, deal with possible fraudulent claims and process admin efficiently, ensuring an appropriate consensus on outcome.
Servicing the renewals: support the large/mid corporate renewal process by liaising with marketing, contracts team, commercial and customer service to ensure an efficient renewal that adheres to time-specific standards.
Create bespoke literature and arrange for its despatch; produce contracts (arranging contract variations as necessary); update agreed population figures within salesforce and keep in touch with finance regarding the invoicing; chase for the opening population for a renewal, ensuring any changes are fulfilled.
Produce claim and membership reports as required. Ensure these are prepared for client meetings and client director when required.
Work with the onboarding team on new win LC/MC schemes. Liaise with the onboarding team/Client Director to complete the required onboarding tasks before it is fully handed over.
Technical Knowledge and Compliance to including sending email securely to adhere to data protection regulations.
Accurately record all renewal tasks using the key CRM platform (Salesforce) and navigate the platform correctly.
Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.
About you
We know that some candidates may be discouraged from applying if they don't meet every requirement. If you're excited by this job and the prospect of working at AXA but you're not sure you tick every box, we'd still encourage you to apply.
What we're looking for:
Ability to work with minimal guidance from Account Strong knowledge of products.
Strategic and commercial awareness with developed communication and negotiation skills.
Client management experience with strong customer focus.
LC business protocols (eligibility, underwriting factors, country issues).
Excellent organisational skills to prioritise work.
Team player, able to support others.
Attention to detail.
As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.
What we offer
At AXA - Global Healthcare, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:
Competitive annual salary of up to GBP25,000 dependent on experience
Annual company & performance-based bonus
Contributory pension scheme (up to 12% employer contributions)
Life Assurance (up to 10 x annual salary)
25 days annual leave plus Bank Holidays
Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
AXA employee discounts
Gym benefits
To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to .
About AXA
Proud to be part of the AXA Group, AXA - Global Healthcare specialise in supporting the healthcare needs of globally mobile citizens, around the world. From a routine medical checkup to a lengthy hospital stay, individuals and businesses have relied on the global support and protection we offer, for more than 55 years. Today, we support members living in more than 200 countries from our global hubs in the UK, Europe, Asia, India, USA and Middle East.