It Application Specialist

Location- Leeds/ Manchester/ York
Is Process Improvement ‘Your Thing’?
We are looking for a focused and driven individual with logical and methodical approaches to problem solving, who can draw on previous experience, while keeping an open mind on the root cause of a technical issue.
Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.
We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.
We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.
Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.
Ready to make them yours? Join us on this journey.
About the role:
You will be involved in many exciting projects upgrading and improving multiple key systems across the business. You will need to work with application and process owners as well as other stakeholders to help assess the most critical IT and business-level gaps here at Northern.
The role is highly technical so you will need a positive ‘can do’ attitude. You will also need to find the answers to questions using your own initiative and available resources, or by drawing upon the skills of your peers/colleagues.
There are opportunities to work from home though due to the geography of our business there will be an expectation to travel across the Network or for meetings when required.
If this sounds like your thing, we’d love to hear from you.
Key responsibilities:
This is a varied and challenging role, but here is a taste of what your day-to-day activities could include:
Providing pro-active 2nd/3rd Line technical support across the business
Identifying, and developing workarounds and/or fixes for any issues which occur.
Supporting implementation, deployment, and upgrades of both existing and new systems
Providing support to remote offices either remotely or in person as required
About you:
You will have proven experience working with Citrix and/or VMware Horizon as well as:
Knowledge of hypervisor technology, specifically VMWare vSphere
Experience using Microsoft Entra and managing applications with Intune
Knowledge of scripting including Powershell would also be an advantage
We’re also looking for the following:
The ability to work individually or within a team to ensure SLA’s are met
Experience with supporting complex applications within high availability/high volume environments
Excellent communication and interpersonal skills
Our Benefits:
Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.
You can find out more here.
Please note that Northern reserves the right to close recruitment for this role before the published closing date, if high volumes of applications are received.
However, if you miss the application window for this particular role, please keep checking back for other opportunities. We are always on the lookout for great people to join the Northern Team!
We’re an equal opportunities employer and a promoter of diversity and inclusion in the workplace. We encourage and welcome applications from candidates from all backgrounds, regardless of gender, sex, ethnicity, race, religion, education, socioeconomic background, disability, or sexual orientation.
We also have Disability Confident status, which means we’re committed to making the most of the talents that disabled people can bring to the workplace.

Proud member of the Disability Confident employer scheme