It Helpdesk Assistant/Administrator

Join our team at the forefront of technology and innovation! We are seeking a dedicated IT Helpdesk Assistant / Administrator to support our Technology Innovation and Development department. This role is pivotal in ensuring the smooth operation of IT services within our College.

Key Responsibilities:
Oversee administrative duties, budget management, and IT procurement.
Provide first-line support for technical issues and operate the Helpdesk service.
Collaborate on IT projects and contribute to the continuous improvement of IT processes.

Requirements:
Level 3 diploma or equivalent in IT or business administration.
Experience in an administrative role within an IT environment is preferred.
Proficiency in Microsoft 365 and familiarity with helpdesk ticketing systems.

We Offer:
A dynamic work environment with opportunities for professional development.
The chance to be part of a team that values innovation and customer service.
In return, the College offers you generous holiday allowance of up to 30 days’ annual leave plus 8 days’ bank holidays with additional leave dates during the Christmas closure period. We offer an attractive package of optional benefits which we hope you will take advantage of, please see below a list of our current staff benefits. 

In return, the College offers you generous holiday allowance of 28 days’ annual leave plus 8 days’ bank holidays with an additional leave dates during the Christmas closure period. We offer an attractive package of optional benefits which we hope you will take advantage of, please see below a list of our current staff benefits.  

•    Annual Season Ticket Loans 

•    Cycle to work Scheme 

•    Childcare Vouchers  

•    Free on-site parking 

•    Employee Assistance Support helpline  

•    Eye Tests for DSE Users 

•    On site Gym Facilities 

•    Pensions LGPS 

•    Online shopping platform with access to savings on leading retail brands 

•    Local high street discounts 

•    In – house training courses 

This post is subject to an Enhanced Disclosure application to the Disclosure and Barring service. 

If you have any queries regarding this post, please email Jobs@barnetsouthgate.ac.uk and quote the relevant post/reference number. 

Please note, due to the volume of applications we receive, we are unable to inform all applicants as to whether they have been shortlisted. Therefore, if you have not heard from us within one month of the closing date, please assume your application has been unsuccessful.

Downloads

• IT-Helpdesk-Assistant-Administrator-JD-1.pdf