It Support Apprenticeship

Nestled in the vibrant city of Sheffield, we're offering an incredible opportunity for anyone with a burning passion to embark on an exciting IT career journey within an esteemed and award-winning company.

As you step into the world of IT as an apprentice, you'll discover the perfect environment to cultivate your skills and knowledge. You're not just becoming part of a team; you're on the path to becoming the IT expert you've always dreamed of. During your apprenticeship, you'll have the privilege of working side by side with a seasoned mentor who excels at nurturing apprentices, ensuring your success and growth in your role and beyond.

They value individuality and encourages creativity among its team members. They understand the importance of a healthy work-life balance, champion a flexible work environment, and are committed to continuous self-development and improvement. This means you'll be part of a supportive and empathetic organization that's genuinely dedicated to your advancement.

In this role, you’ll work towards your Level 3 Information Communications Technician, delivered by our expert training team at Baltic Apprenticeships.

A Typical Day in the Job:

• Providing 1st line support and handling IT issues

• Hardware installation and PC building

• Remote support for clients across the UK

• Responding to IT-related tickets whilst prioritising issues

• Software installations

Full training and support will be provided by your workplace mentor and from the Baltic team.

Salary, Hours&Benefits:

• £14,000 – £16,000 per annum

• Monday – Friday 9 am – 5 pm

• 25 days plus 8 bank holidays

• Pension scheme

• Company social events

• Friendly working environment

• Great internal progression opportunities following the apprenticeship

Desired Qualities, Skills and Knowledge:

• Must have a Full UK Driving license and access to a car

• Good communication and telephone skills

• Knowledge of the Microsoft 365 packages

• Interest or knowledge in Cyber Security

• Can work well within a team and independently

• Passionate to develop skills

• GCSE Grade 5 in English and grade 4 in Maths is required for this role

Your Training with Baltic:

This apprenticeship provides the skills, qualification, and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.

Next Steps:

If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.

Eligibility Criteria:

You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.