It Support Coordinator

IT Support Coordinator

£25,643 per year (London Living Wage)

Fixed term, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office

What the job involves

We're seeking an IT Support Coordinator to assist our IT Business Partner in the day-to-day operations of our IT team. In this newly created role, you'll be the go-to person for staff both in our London Bridge office and remotely.

As an IT support Coordinator, you’ll be providing first and second line support assisting with troubleshooting operating systems, applications, and network issues. This will include liaising with our service providers and escalating tickets, when necessary, as well as troubleshooting laptops, re-cabling workstations, and replacing faulty docking stations. Additionally, you'll support our video conferencing rooms, manage user accounts through active directory, and address printer issues by coordinating with suppliers to book engineers.

You'll also play a key role in advising staff on best practices, policies, and process improvements, fostering a culture of efficient technology use. Collaboration is key, as you'll work closely with our IT Business Partner to update documentation, handle administrative tasks, and improve asset management processes.

In this role you’ll get to work with colleagues across Prostate Cancer UK and support them in their efficient use of technology and contribute to our overall mission to give every man the power to navigate prostate cancer.

What we want from you

To be successful as an IT Support Coordinator you’ll have an excellent knowledge of operating systems, hardware and software (especially Microsoft products) or a willingness to learn.

With a strong customer focus, you’ll have previous experience of working in a telephone-based support team using remote control technologies. You’ll also have outstanding communication skills which enable you to deliver accessible advice. Ideally, you’ll be a self-motivated person who can work proactively without supervision and adapt to changing priorities and customer requirements.

If you have an enthusiasm for technology and looking to work for a dynamic and ambitious charity this may be the role for you!

Why work with us?

Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

What we offer

Join our team and be part of an award-winning charity. We’ll support you to develop your skills and expertise.

We offer a competitive benefits package, including:

• Generous leave entitlements that increase with service
• One ‘development day’ a month to use for training or personal development
• Enhanced contributory pension scheme
• Life insurance and group income protection
• Health Cash Plan
• Life and wellbeing advice and support via our Employee Assistance Programme
• Discounted gym membership and high street shopping discounts
• Loans for season tickets or cycles

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK, we believe that equity, diversity and inclusion are essential to building a strong and innovative workplace, that represents, and can advocate for, the communities we support. It’s our ambition to become an anti-racist organisation, and our mission to advance racial equity in the diagnosis and treatment of prostate cancer.

We’re incredibly proud of our new Black Men’s Racial Health Equity Campaign, and our inclusive learning journey. We know that reaching marginalised communities that need us most, particularly Black men who are at a higher risk of prostate cancer, starts with better representation in our organisation. Therefore, we’re particularly interested in applications from those from marginalised and vulnerable communities. This will help us create an environment of inclusion where everyone can bring their authentic selves to work, where personal qualities are as important as professional experience, and our people feel seen and heard.

Our people networks

We’re learning more about the needs of our colleagues, and we’re excited to have recently launched three new people networks, sponsored by our Leadership team:

• Pride – A safe space where LGBTQ+ colleagues — and our allies — can share their diverse lived experiences, celebrate LGBTQ+ culture and history, and create new ideas about how our organisation can be more inclusive and representative of LGBTQ+ people
• Mind & Body – Here to increase awareness, promote wellbeing and support colleagues affected by neurodiversity, mental health problems, disability and long-term illness
• Multicultural – Here to increase awareness and celebrate the different cultures and beliefs that we have in the organisation, so that we all have our cultures felt and feel welcomed

Wellbeing and hybrid working

Our hybrid working approach combines the best of flexible working – a positive work/life balance, inclusive and accessible platforms, and online information at our fingertips. We understand that everyone has different needs, and we strive to create opportunities for relationship building, collaboration and social time.

Each of our teams has a team agreement outlining when and how often we’re expected to be in our London Bridge office. We’re very welcome to work there more frequently. Office time is a commute, so we pay our own travel costs.

For this role, we would expect the successful candidate to be coming into the London office three to four days per week with the remaining day(s) at home.

Next steps

Got a question? Please let us know if you have any accessibility requirements or any other questions – we’re here to help: hr@prostatecanceruk.org

The closing date is Sunday 7th April 2024. Applications must be submitted by 23:45 UK time.

Interviews: By arrangement. Currently scheduled for Monday 15th to Wednesday 17th April 2024.

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.