It Support Engineer

IT Support Engineer

Location: Cambridge, Stevenage & London
Job Type: Full time
Contract Type: Permanent
Salary: £40-45K

Would you like to?provide?high-quality IT support to interesting, innovative clients in a face-to-face environment??If you crave a role that nurtures your abilities, unleashes your?potential,?and fuels your growth, then look no further!

Our dynamic support team is at the forefront of strategic advice, exhilarating project work, and hands-on desk-side IT support.?Join our team and get ready to make?a big impact!

About Bridge Partners

Bridge Partners is an MSP based in Cambridge,?providing?outsourced IT around the UK and overseas! We?provide?bespoke onsite & remote support to ground-breaking SMEs in industries like biotechnology, life sciences, and finance.?We're?all about long-term relationships that embody our core values of?Clarity,?Partnership, and?Quality.

The role

• Supporting 4-6 clients, working on-site 4 days a week (varying between Cambridge, Stevenage, and London (West and Central).
• We aim for you to work 1 day a week from home but may be?required?to come into our Cambridge office.
• You will be given excellent training and will have assistance from your colleagues.
• You will be part of delivering varied and interesting IT projects.
• You will be?providing?guidance and advice for clients.

What we need from you

Essential skills and experience:

• The ability to build strong relationships and gain the trust of the clients you visit.
• Excellent customer service: you must be a people person with patience and be able to communicate effectively.
• Great problem-solving skills with the ability to see the challenge through.
• Excellent and proven technical skills within a Windows environment, with an ability to pick up and troubleshoot issues.
• Experience?in managing on-prem Active Directory and other Windows server roles.
• Experience?in managing Microsoft 365 tenancies across various products such as Exchange Online, SharePoint Online, and Microsoft Teams.

Desired skills and experience:

• Exposure to virtualisation, either through VMware or Hyper-V, and an understanding of the core functionality.
• Exposure to running clients in a hybrid environment with AD DS and AAD.
• Exposure to virtualisation on Azure or AWS.
• Exposure to serverless public cloud-based services, such as Azure Blob Storage.
• Experience with backup systems and storage platforms.
• Core understanding of networking and?firewall?management.
• Experience with Linux and MacOS.

What we will offer you:

• We are a friendly bunch with passion and ambition!
• Certifications through our partnership with Microsoft.
• Profit share scheme.
• BUPA health insurance and enhanced pension scheme.
• Expensed travel when on-site to clients, subject to our expenses policy.
• 33 days holiday (including Bank Holidays), increasing by one day every 2 years you work with?us.
• Social events, such as go karting, pizza making, escape rooms and many more!
• If required, we can offer you visa sponsorship after your Visa ends. Please note, we do not offer employment to candidates who need visa sponsorship immediately.

If this sounds like you, send us your CV and apply today!

You may also have experience in the following: IT Support Specialist, Technical Support Engineer, Helpdesk Support Technician, Desktop Support Technician, IT Helpdesk Analyst, IT Service Desk Technician, IT Support Technician, Customer Support Engineer, Technical Support Specialist, and IT Helpdesk Support Specialist.

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