It Support Level 3 Apprenticeship

Job Details

IT Support Level 3 Apprenticeship

About the role

Hargreaves Lansdown are looking for 3 apprentices to join our IT department, you’ll be based at our offices in central Bristol. You don’t need to have any prior work experience or training in IT, just a passion for technology and willingness to learn. As part of your apprenticeship, you will develop your technical knowledge to have a good understanding various aspect of IT Support, from End User to Networks, from Service Desk to Cloud Systems.

The apprenticeship

• You will complete the 13 month-long, Level 3 Information Communications Technician apprenticeship
• The apprenticeship will give you an understanding of working in IT and how deliver user support, testing and problem-solving skills, an understanding of security, networks and cloud systems.

What you’ll be doing

• Learn how to provide IT Support within a business and the key responsibilities of the IT Support function.
• Gain knowledge on the key elements of working in the IT industry from End User devices, Operating Systems, Support Tools and Processes.
• Testing and problem solving using diagnostic techniques, event and system logs and troubleshooting.
• Act as first point of contact for all incidents and service requests. Triaging tickets and providing 1st line support.
• Engage and collaborate with the Product teams including experienced Engineers, Technical Leads, Product Owners, Service Management teams.
• Complete tasks and resolve Incidents and Requests using ITSM tools.
• Study for and complete the Level 3 Information Communications Technician apprenticeship course
• Commit to continued professional development; learning the skills and developing the knowledge required to operate within different disciplines of Digital department.
• Create and update Knowledge Items and other relevant documentation 
• The role includes working with a number of IT Support teams, rotating through teams to assist with the apprenticeship modules.

Role requirements 

• You will have a minimum of GCSE English & Maths 4-9 (C-A*) or equivalent or be willing to complete a functional skills course alongside your apprenticeship.
• You must not already have received a degree in a similar specialism as you won’t be eligible to complete the apprenticeship programme as part of the job role.  
• Be able to work from our offices in central Bristol. 
• Be age 18 or over at the start date of the apprenticeship (16th September 2024). 
• Can demonstrate why you would be excited to work at Hargreaves Lansdown and keen to pursue a career in IT development.

About you

• Able to demonstrate a passion for technology.
• Proactive and inquisitive.
• Strong communication skills (written and verbal).
• Strong attention to detail and problem-solving mind-set.
• Logical thinker.
• High level of self-motivation and commitment with a can-do attitude.
• The ability to work well as part of a team.

Interview Process

Successful candidates will be invited to attend an assessment day at the HL offices.

Working Schedule

The role will be full-time office based due to the nature of the role, on a 37.5 hour per week contract, with a minimum of 6 hours per week given to complete your off the job learning as part of your apprenticeship.

About Hargreaves Lansdown

HL is the UK's number 1 platform for private investors, based in central Bristol, for more than 40 years, we have helped investors save time, tax and money on their investments. Today we than £132 billion by over 1.8 million clients.

Our Purpose is 'Making it easy to save and invest for a better future'

‘Making it easy’ – firstly this is an active statement that reflects the work that we all do to help people. We make things easy so that saving and investing is accessible to everyone, no matter their knowledge, circumstances or needs. We make things simple and give people choice. We know this is what our clients want. We should all ask ourselves every day how we make it easier for a client.

‘to save and invest’ – saving and investing is what we do! It’s about making people’s money work harder for them and helping them use it to achieve their goals. Through making things easy we’re also caring about how people save and invest their valuable time.

‘for a better future’ – this is the outcome that we hope everyone who interacts with HL achieves. This is the reason we believe the work that we do is so important as it can help people improve their futures for them and their family, whatever the future means for them. Thinking about and planning for the future is so important in today’s society; we believe that by helping more people save and invest we can help people have better futures and support the sustainability of the wider nation.

We have a great office environment in central Bristol, with a subsidised in-house coffee and sandwich shop (the award winning Sandwich Sandwich). There are lots of events taking place regularly by our employee network groups and the opportunity to get involved with sport teams and volunteering activities.

How to apply

To apply for this programme and to find out more, please click on the apply button below.

Please note that applications may close before the application deadline, so apply early to avoid disappointment.