It Support Team Leader

We are actively looking for a hands on IT Support, Team Leader to lead and manage a small team providing 1st & 2nd line support to all Trescal users.

Joining our team as an IT help desk Team Leader, you will be Managing a small team to provide 1st & 2nd line support to all Trescal users with their IT and business issues and propose IT solutions/fixes where possible. All user requests are logged and need to be managed using the current Helpdesk solution.

You will also support the Head of IT & the Infrastructure Team Leader with IT Projects as and when they arise.

Site visits around the UK & I will be required to support users/fix IT issues.

• Competitive salary
• Continuous development and training plan
• 25 days holiday and the option to buy/sell days
• Flexible working options
• Access to the Trescal PerksHub
• Employee well-being programme
• Medical Health Cash Plan
• Pension and Life Assurance Scheme

• Previous IT Helpdesk Team Lead experience is desirable
• Previous IT Helpdesk experience is essential
• Must be customer service focused
• Must be able to interact effectively and cooperate with all internal departments
• Must be able to operate in a fast-paced environment
• Good telephone manner and attention to detail
• Ability to travel as the role will include UK & I travel to other sites with a requirement for occasional overnight stays.

Trescal is the global leader in calibration services, offering an array of industries a single source for measurement, repair and asset management across the globe. Starting in 1999, Trescal is an international group with over 4,800 employees across 31 countries with a 20% growth rate.