It Support Technician

IT Support Technician 

£28000 per annum + 10% uplift for unsociable hours (£2800) + London weighting (£4000)

London - Tower Hill Study Centre

Hours - 12pm - 8:30pm (Tuesday - Friday), 9am - 2pm (Saturday)

Permanent / Full time (35 hours)

Click here for full job description

The Opportunity:

At Arden University, we pride ourselves on being true innovators, disruptors and pioneers, our focus is to promote life-long learning and ensure that everyone, everywhere can access higher education. We are currently recruiting for an IT Support Technician to support the IT at our Tower Hill study centre. Please only apply if you can commit to the above hours. 

• Analysis and Reporting:
  • Undertake regular maintenance checks, updating records and taking corrective action.
  • Develop and maintain databases, spreadsheets, and filing systems for accurate and accessible information.
  • Gather and manipulate routine data, reporting trends and anomalies.
• Customer/Service Support:
  • Respond to customer enquiries, including complex queries, gathering and judging when to involve others.
  • Provide face-to-face and remote support to campus staff and students.
  • Manage user accounts, provide Audio Visual support, and assist with onboarding processes.
  • Contribute to a global knowledge base with instructional guides.
  • Manage support desk queues, providing technical support to both staff and students.
• Planning and Organising:
  • Plan and prioritise work activities, responding to manager's/departmental requirements.
  • Support internal and external activities/events, including the installation and deployment of new devices.
• Liaison:
  • Develop a network of contacts, communicate with service users, and liaise with other departments and stakeholders.
• Continuous Improvement:
  • Relay customer feedback and contribute to proposals for improvements.
  • Keep skills up-to-date and contribute to the continuous development of IT services.
• Personal and Professional Development and Training:
  • Identify and address development needs for continuing professional development.
  • Communicate and share best practices.
  • Proactively identify new opportunities and work with management to develop solutions.

About You:

We would like to hear from applicants who have:

Essential

• Qualifications/Education:
  • Minimum (NVQ 2-3, City & Guild) or equivalent, plus some experience in a relevant role.
  • Considerable work experience in a relevant role or relevant life experience.
• Skills/Training:
  • Proficient in using and supporting Microsoft operating systems and applications.
  • Comfortable explaining technical solutions to all levels of users within a business environment.
  • Demonstrable experience of using an ITSM ticketing system.
  • Ability to multitask and prioritise/reprioritise; may work on multiple issues simultaneously.
  • Excellent written and verbal communication skills, as well as interpersonal skills.
  • Excellent problem-solving skills.
• Experience:
  • Experience of assessing and responding to technical issues.
  • Demonstrable excellent customer service provision.
  • Previous experience of providing training and/or creating documentation to support users.

Desirable

• ITIL Qualifications.
• Technical accreditations (e.g., Microsoft MCSA / Cisco CCNA / etc.)
• Experience of working with Audio Visual equipment.
• Experience working in the Higher Education sector.
• Higher Education experience.

Why Arden:

At Arden, you will become a part of a passionate and dedicated team who are committed to removing unnecessary barriers to learning and making education more accessible. Our people work hard to ensure our students journeys are the best they can possibly be, as such we want to reward our people with fantastic benefits. Employees benefit from:

• 30 days holiday, add the bank holiday on top, and we even throw in Christmas closure
• A generous Aviva pension plan, our contributions start at 7%
• PMI or Healthcare Cashback (dependent on role grade)
• Study any Arden course for free, with generous discount for all family and friends
• Our ‘Golden Ticket’ which allows you to gift anyone in your life a free Arden education
• Plus, other competitive benefits!

Arden’s values:

Stand out, Progressive, Accessible, Resourceful, Kindness, reflect who we are as an institution, a team and as individuals. If they also reflect you and you are excited by the chance to be the driving, creative force within a growing business, we want to hear from you.

There has never been a more exciting time to join Arden University, as we expand into new disciplines and locations. For the full job description, click here, or to start your journey with us, click apply!

Closing Date - Wednesday 31tst January

We reserve the right to close this vacancy before the specified closing date should we receive sufficient applications or in order to respond to business needs. In order to avoid missing an opportunity to apply please submit your application as early as possible.

As an Equal Opportunity Employer, we recognise, and studies confirm, that often underrepresented candidates in the work place are less likely to apply to roles unless they meet all skills and experience of the position. At Arden we celebrate diversity and are committed to creating a diverse and inclusive workplace, therefore we make sure that our recruitment and selection processes never discriminate based upon age, race, religion, disability, sex, sexual orientation, gender reassignment, marriage and civil partnership, or pregnancy, and actively welcome applications from all groups.

So, if you want to be part of Arden and our journey, but you feel that you’re missing some of the skills or experience the role requires, then we encourage you to apply anyway as you may make a great candidate for this role or others!