Our IT department is actively seeking an energetic and motivated IT technician. In this capacity, the chosen candidate will be instrumental in the hands-on support and maintenance of our IT systems. Interacting across all departments, the IT Technician will play a crucial role in swiftly resolving technical issues, ensuring seamless operations, and supporting the organization's commitment to technological innovation and excellence.
Role and Responsibilities
- - Manage Microsoft 365 applications, ensuring optimal performance.
- - Administer and secure Linux-based servers within an on-premise network.
- - Configure and maintain virtual machines using VMware.
- - Provide efficient tier-one technical support to end-users.
- - Utilize ticketing systems for incident tracking and resolution.
- - Offer remote assistance for users.
- - Implement and adhere to security best practices.
- - Familiarity with scripting for task automation to streamlining operational processes.
- - Communicate effectively with end-users and team members.
- - Document procedures, configurations, and troubleshooting steps.
- - Apply analytical problem-solving skills to diagnose and resolve issues.
- - Collaborate within a small team environment, contributing to knowledge sharing.
- - Demonstrate adaptability in dynamic IT environments.
- - Monitor system performance and generate reports on key metrics.
- - Regular business trips to our sites and our Data Center (approximately once a month)
Candidate Profile:
- - Bachelor's degree in information technology, Computer Science, or a related field, or equivalent work experience.
- - Proficient in Microsoft 365 administration.
- - Linux server management.
- - Virtualization (VMware).
- - Networking (TCP/IP, DNS, DHCP, VPN).
- - Implement and maintain security best practices.
- - Basic scripting for task automation (PowerShell, Python, Bash).
- - Provide tier-one support.
- - Ticketing system proficiency.
- - Remote support experience.
- - Document procedures and configurations.
- - Monitor system performance and generate reports.
- - Fluent English & French