ITAM Compliance & Software Allocations Coordinator

Job Title: ITAM Compliance & Software Allocations Coordinator
School: Digital Services Directorate
Salary: G6 £31,414 - £37,119
Closing Date: 3rd June 2024
Campus: Belfast, Coleraine or Derry ~Londonderry
Reference Number: 027722

Full Time / Permanent

- ABOUT US -

We are a university with a national and international reputation for excellence, innovation and regional engagement, making a major contribution to the economic, social and cultural development of Northern Ireland.

Our core business activities are teaching and learning, widening access to education, research and innovation and technology and knowledge transfer.

We are currently recruiting for the following position:

ITAM Compliance & Software Allocation Coordinator

This is a brand-new role to the University and a fantastic opportunity to join a dynamic team of subject matter experts, engineers, business analysts, project managers and skilled technicians dedicated to maintaining the reliability, stability, resilience, and security of Ulster University's multi-campus digital and technical estate, and supporting the staff, student and visitor experience.

Why chose us?

Digital Services forms the cornerstone of our contemporary, multi-campus university, delivering an array of technical and digital services to staff and students. These include the management, hosting, development, and support of technical infrastructure, end-point technology, enterprise applications, cybersecurity, collaboration platforms, remote access, and the facilitation of teaching and learning technologies and spaces, among others.

Operating within a large, complex and diverse infrastructure, Digital Services meets the needs of 30,000 students and 3,000 staff members across multiple campuses - from delivering critical functions behind the scenes, to providing digital expertise and connectivity for campus events, and with dedicated customer service assisting staff and students in their work and studies.

Our team of subject matter experts, digital professionals, engineers, business analysts, project managers and skilled technicians ensures the continuous availability, stability, resilience, security, and evolution of our digital and technical infrastructure.

Digital Services at Ulster University is a vital and progressive professional service team central to enriching learning, research and campus life, supporting the environment in which academic excellence thrives.

Explore opportunities to contribute your skills and dedication to our Digital Services team at the heart of campus-based higher education and make a meaningful impact on those who study, work, and collaborate with us.

- THE ROLE -

As an ITAM Compliance & Software Allocations Coordinator, your role is to oversee the administration and management of IT asset management (ITAM) software tools, as well as coordinate Software Allocations within the organisation. You will be responsible for ensuring the accurate tracking, monitoring, and allocation of hardware and software assets, while also optimising license usage and compliance.

To excel in this role, you should have a strong understanding of ITAM principles and practices, as well as experience in administering ITAM software tools and managing Software Allocations. You should also possess excellent communication and interpersonal skills to collaborate with stakeholders and provide support to users. Additionally, attention to detail, problem-solving abilities, and a customer service mindset are essential for success in this position.

- ABOUT YOU -

- Hold a Degree in Computer Science, Information Technology, Business Administration, or a related discipline or demonstrate appropriate level and range of professional experience in a similar role.
- Have familiarity with ITAM tools such as ServiceNow, Flexera, Snow Software, WASP, or similar platforms.
- Have training or experience in ITAM processes and best practices, such as hardware asset management, software asset management, license management, or software allocation workflows.

Ulster University holds a Silver Athena SWAN Award in recognition of our commitment to advancing Gender equality. You can read more about what this means on our University website. The University has a range of initiatives to support a family friendly working environment, including flexible working.