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SalarySalary: Up to £26,000 per annum depending on experience
Hours: 35 hours per week; on a rota basis between 8.30 - 20:30, Monday to Friday, and 9.30 – 15.00 on Saturday and Sunday
35 days annual leave plus bank holidays, in addition to many other excellent benefits on offer
We have an exciting opportunity for a Junior Support Analyst to join our expanding IT Department, providing excellent support to our staff and learners, and helping to bring together people across the capital and beyond to enrich lives through learning.
City Lit are London's largest provider of learning for adults, inspiring over 30,000 students a year and offering more than 5,000 courses, online and face-to-face. As a leader in our field, we have a century’s reputation for delivering the highest quality student experience. Partnering with community organisations across London, we deliver bespoke projects that support individuals and communities.
We are looking for someone who is proactive and highly organised, with great communication skills to be a reliable and efficient first point of contact in a rapidly changing environment. You’ll be a key contributor to our busy Technical Operations team, working primarily with Microsoft operating systems and applications, gaining additional experience with server technologies on the job. This is a suitable entry-level role for IT Support and as such, experience in a similar role is desirable but not essential.
Please submit your CV and a covering letter, detailing your skills and experience.
You will particularly attract our interest if this covers:
- Ideally, a Vendor recognised accreditation (MCDST, MCP, MCSA) or a computing BSc degree.
- Well organised and self-motivated, with a desire to develop IT skills and suggest solutions and improvements.
- Strong prioritisation and time-management skills.
- Familiarity with the following:
- Networking principles (TCP/IP)
- Microsoft Active Directory (Users & Computers) on-prem and Azure AD
- Microsoft Windows and Mac
- Microsoft Office on-prem and M365
- Windows event logs
- Helpdesk software (e.g. Jira).
Our generous rewards and benefits are numerous and wide-ranging, including flexible working, generous course discounts that include friends and family, our pension scheme plus life assurance and enhanced Family Friendly leave. There’s also a season ticket loan programme, entitlement to access the student discounts programme (Totum), cycle to work scheme, and discounted private healthcare and gym. We even offer free annual flu jabs!
Sited in London’s creative community of Covent Garden, City Lit is a thriving hub of learning and opportunity with a palpable sense of purpose and identity and a culture of equality and inclusivity. We provide a professional and supportive community that blends teaching and learning to deliver endless possibilities.
For full details of the role, please refer to the Job Description.
Closing Date: 2nd April 2024.
Interview Date: Week Commencing 15th April 2024.
