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SalaryWe are delighted to be recruiting for this national UK business, who are award winning and industry leading within the catering and hospitality sector. Join a collaborative, fun team of people who are driven to succeed, supportive, and work with an ethos of putting the customer at the heart of what they do.
Competitive salary, great bonus, company car, benefits as well as incentives and appreciation shown for great performance makes for a positive and welcoming company culture.
Growth across all of their sectors has led to the creation of this new role, when the focus will be dedicated, within the Care homes and Nursing homes sectors.
We are looking for an individual who is used to managing relationships and accounts from within the Care Homes and nursing homes sector. Knowledge of Catering would be advantageous, but is not considered essential.
This role is 100% account management, there is no new business. However sales targets for growth within your accounts, is a key part of the success of the role. Ability to be strategic, whilst commercial and nurturing the day to day relationships is all part of the job.
The purpose of the role is to grow client relationships at a strategic level by ensuring the highest levels of overall customer service are delivered by identifying and delivering innovative added value quality solutions. Maintaining a strong client relationship in order to enhance customer experience service levels by delivering a holistic solution approach to maximise customer service level and profitability of contracts.
Our clients philosophy is to have the customer at the heart of everything that they do, whilst still understanding and maintaining a commercial advantage.
Key Accountabilities?
Client Relationship Management
Understand the client requirements to enhance service levels
Foster a partnership approach to develop growth and profitability of the contract
Manage and maintain the local customer relationships, ensuring all meetings and reviews achieve positive outcomes
Ensure all clients SLA's, pricelists and Key Account plans are in place and regularly reviewed
Ensure SLA's are maintained above the required level
Escalate internally where necessary to ensure customer needs are meet
Hunt for new business opportunities with existing clients
Develop strategy and tactics to deliver a sales plan, profit and budget targets
Fully renegotiate all PVL contracts
Group focus on Sales
Innovation
Use our internal expertise develop and drive new unique selling points to enhance service and bring innovation to the client
Understand new internal business offers to link back to client and bring innovate opportunities
Use data lead insights to enhance and bring a holistic solution to the client and the business
Maintain industry knowledge to ensure we are at the front of leading accounts
Key Skills & Attributes that we are looking for?
Relationship management and interpersonal skills
Sector / Market experience of at least 2 years
Extensive experience of Key Account Management within the sector
Communication, influencing and negotiating skills
Strategy development and implementation
Commercial acumen and results driven
Drive and determination for completing sales opportunities
Project management
Presentation skills
Problem solving and decision making
Professional and positive approach
Self motivated
Self organised
Strong in building relationships and able to communicate at all levels
Team player, and able to work on own initiative
Driving License essential
If the above sounds like you, please get in touch ASAP with your CV and explain why you think you would be a good fit for the role, we are shortlisting for interviews in the 2nd week of January.
Please contact Lydia at CRS Recruitment for more information.
