Learning And Development Manager

Learning and Development Manager

Location: Glasgow

Hours: Monday to Friday 9am to 5.30pm

Salary: up to £45,000 DOE

Who we are

Kura is a global CX outsourcer. Kura provides award-winning outsourced (and insourced) contact centre solutions across UK and South Africa. Its software subsidiary, Inisoft, develops advisor desktop solutions with full omni-channel capabilities, sold globally. Kura & Inisoft create and provide services and solutions to over 50 clients across many industry verticals.

We are building a culture that shifts the mind-set from focusing on “things and stuff” to “people and behaviour”. We call this process “Crossing the Bridge”.

Role Details

We are currently looking for a highly motivated and experienced Learning and Development to join the Learning and Development team and would and play a crucial role in supporting Kura's Vision is to be recognised as “Unrivalled in Developing People."​

This role will require strong management & coaching skills with the ability to oversee all training activity. Regular observations and feedback will be conducted with all Trainers and Campaign Specialists, along with upskilling and coaching.

• Design and deliver upskilling for Trainers, and Campaign Specialists.
• Hold and implement the training governance process across all depts.
• Observation and Development on all training delivery to ensure progression of skill and knowledge is kept fresh.
• Support bid design.
• Re-design of training materials in line with engagement focus.
• Liaise with key stakeholders to support business strategy.
• Support all change initiatives.

Benefits

• Recognition programme and Loyalty Award Scheme.
• Hybrid working.
• Enhanced CSP & Maternity/Paternity Scheme.
• Pension.
• Employee Assistance Programme – a free and confidential personal support service that is available to you 24 hours a day.
• And much more.

Requirements

• Interpersonal skills (ability to plan, inspire and motivate others) – can demonstrate experience of this.
• In-depth knowledge of the training cycle.
• Proven experience of managing an operational training function.
• Outsourcing experience highly desirable.
• Ability to coach – demonstrable evidence of this.
• Proven experience of managing a high performing Learning and Development team.
• Proven experience of identifying training gaps and designing effective training interventions to meet business goals.

Next steps

If you want to be part of a team where you will have the opportunity to grow & develop personally, helping to shape and drive our business forward, then this could be the right role for you.

To apply, click the apply button

Job Type: Full-time

Schedule:

• Monday to Friday

Work Location: In person