Learning And Development Specialist (Lds)

Job Introduction

We are very excited to be recruiting for a new position as a Learning and Development Specialist to join the award-winning Rapport Learning and Development Team. As the subject matter expert, you will be instrumental in inspiring ambassadors to achieve exceptional guest experiences through the delivery of workshops, training, and engagement sessions.

The successful candidate will hold the job title of a Guest Experience Trainer, and will be reporting to the Head of L&D.

You will join an energetic, driven, and fun team, and will work alongside the Digital Learning Manager, Events & Project Coordinator, L&D Business Partners, and Senior L&D Manager.

This is a permanent, full-time role (40 hours per week), working Monday to Friday in a brand-new office, located near Holborn. Additionally, you will have the opportunity to visit and work from some of the most amazing and innovative client offices in the UK, part of Rapport’s continuously growing portfolio.

Main Responsibilities

• Delivering workshops, training, and engagement sessions with the aim to inspire ambassadors to provide memorable guest experiences
• Enhancing the guest journey at all relevant touch points as well as reviewing feedback to ensure we are meeting our guests, customers, and client’s needs
• Delivering Rapport training workshops, both virtual live and face to face to our operational teams, to the standards required
• Evaluating training effectiveness through gaining feedback, data analysis, and reporting insights with the wider L&D team to enhance training interventions for optimal business results
• Supporting with the development of new and innovative training courses and learning interventions
• Supporting the delivery of key L&D projects that underpin the L&D strategy
• Supporting the wider L&D team with queries and admin

The ideal candidate will:

• Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together

• Have experience in designing and elevating training and Development for operational teams in a fast paced, agile, premium customer centric environment
• Be able to conduct engaging and informative training sessions to a diverse range of people, using various instructional techniques and technology platforms, to account for different learning styles and business needs
• Be an articulate communicator who demonstrates the ability to connect with and inspire others, adapting their communication style to the person or audience
• Be willing to travel to locations across the UK, Ireland and internationally
• Be a self-starter with ability to work autonomously on projects, as well as collaboratively with the wider L&D team
• Demonstrate ability in building strong relationships with stakeholders, demonstrating a flexible and collaborative approach towards clients, peers, and managers
• Demonstrate an inquisitive and progressive approach to understanding business needs, and to be in tune with industry trends and best practices in how learning can enhance service and standards
• Ideally, have at least 1 year of experience in Learning and Development

About the Company

Why Rapport?

Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.

We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.

Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.

Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.

Some of the benefits you will have access to:

• Refer a friend Scheme
• Pension
• Life Assurance
• Access to Aviva DigiCare Workplace App
• Access to our Perks at Work Benefits Portal for various discounts
• WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
• One Paid Day for Charity Work
• Employee Assistance Programme

About the Company

Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.

We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.

Our most prestigious awards include:

• In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
• We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
• Top 30 Best Places to Work in Hospitality in 2021 winner.
• Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019

Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.

We will contact applicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spam folder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.

Rapport