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SalaryA bit about us...
Ask people where Nando's comes from and you'll get a different answer every time. Portugal? Mexico? The UK? Our story actually starts in Rosettenville, a Portuguese neighbourhood in Johannesburg, South Africa. With stops in Mozambique and the UK along the way.
It was 1987 and Robbie Brozin and Fernando Duarte opened their first chicken restaurant. Then another. And then another. Fast forward five years and Nando's landed in the UK. Now, with over 460 restaurants (and counting), our PERi-PERi is a bestselling hot sauce and Nando's has become as big a part of culture as drinking tea.
We've got a growing family of 20,000 Nandocas (what we call our employees), fuelled by our values: Pride, Passion, Integrity, Courage and Family. We care as much about them as we do our legendary, flame-grilled PERi-PERi - because it's the people that make the chicken.
Inspired by our Southern African heritage, we know and value the richness diversity brings. So we're committed to creating an inclusive and respectful culture for all. We've even been recognised as one of the industry leaders by the Financial Times.
A day in the life...
- Designs face to face interventions from the central learning pathway plan
- Design and evolve f2f interventions on the nationally held learning pathway from Nandoca-Patrao ensuring they are kept up-to-date and fit for purpose.
- To support design and delivery of the pathway interventions in particular nationally held such as Future MDs, High Volume, Psychologically safe leadership, Mental Health at work
- Writing and evaluation of tools and resources that support the interventions you design for the career path for Operations
- Designs our inductions for managers and Central Support welcoming them to the Nando’s family and bringing to life our Compass
- Designs effective talent development interventions on our pathway that support our Nandocas progressing to future roles
- Working in partnership with the digital content designers to design and evaluate all our learning materials and content for our learning pathways, ensuring consistency and flow
- Designs and evaluates all tools, learning materials and face to face interventions in our learning pathway
- Collaborate with content designers, Pathway L&D Specialist and subject-matter experts to redesign and develop course content, instructional materials and all other related material
- Collaborate with L&D Project lead to design and integrate any training requirements into the pathway and interventions from business priorities or changes
- Support the content design of the leadership development content alongside the senior L&D Specialist to ensure that Nando’s has a competent and sufficient pool of potential future leaders
- Records, evaluates and reports on the effectiveness of L&D face to face interventions and tools, updating or making recommendations for improvement as appropriate.
- Keeps up to date with learning approaches used by other organisations and the external learning market.
Hot Skills...
- 3-4 years experience in an L&D position
- Excellent programme design and evaluation skills
- Able to design content based on a TNA and pull together into interactive and engaging interventions that aligns with our Grow Others principles
- Able to effectively evaluate the impact of interventions demonstrating value add in relation to skills, knowledge and behavioural development
- Excellent understanding of training and facilitation
- Able to understand what is required to deliver specific content to educate and inspire Nando’s managers and Nandocas
- Able to understand and flex intervention design to match diverse groups and levels of pitch whilst still reaching objectives
- Be able to design effective f2f solutions that solve operational training needs
- Thorough understanding of the principles of L&D and the role it plays within an organisation
- Deep knowledge and understanding of L&D, learning solutions, adult learning theories etc
- Operationally minded and focused with the ability to understand and make solutions fit for a busy restaurant environment
- Experience at designing engaging multi-channel learning, able to create effective blended learning interventions with a focus on f2f
- Able to quickly develop strong relationships, credibility and trust with a wide range of stakeholders
- Demonstrates a high attention to detail, ensuring the accuracy of work completed. Maintains high quality standards in the output they produce and encourages others to meet similar standards. Consistently evaluates work to achieve excellent results.
- Excellent visual written and verbal communication skills
- Creative – able to take learning needs and propose new engaging and effective solutions
- Ability to prioritise and manage high volume of workload and multiple tasks and workstreams, build practical plans and support others to do the same
- Curious and keen to learn and driven to keep abreast of subjects and trends in Learning and Development
- Strong self-awareness, taking responsibility to develop it and accountability for your impact
Extra Hot Benefits
- Company bonus
- 25 days holiday + bank holidays
- Free Nando's when you're working (and 40% discount when you're not)
- Annual team trips, AKA a free holiday
- Perkbox membership and access to great discounts
- Four-week sabbatical every five years you've been with us
- Private healthcare
This is a hybrid role, based in our Putney office 3 x a week.
