AddressLogistics Coordinator (Forecaster)
£24,000-£26,000
Gloucester
Full Time 8:30am to 4:30pm
Clarkson Evans is the largest electrical contractor working in the new build housing sector, wiring over 24,000 homes a year. Established over 40 years ago, we now employ more than 850 staff across the UK and we work with the country’s major house builders. Last year we acquired a solar PV business and solar installations are now a rapidly growing part of our business.
The Role
With over 150 live projects around the UK of new build houses that need Solar PV installed, you will be the primary contact for all site managers of our customers to schedule their installations in around their build programme.
The key responsibility is to contact all site managers on a daily, weekly, and monthly basis to obtain information and call-off orders to pass on to the scheduling team. This requires a proactive approach to call ahead and gather information, rather than waiting for inbound calls to ensure that the operations team have more work available to schedule than they can cope with.
This role is a mixture of customer service, account management and telesales and you will be working towards a sales target (for the team) for the work scheduled in.
The main element of this position is to make and receive a high volume of calls and establish good working relationships with site managers to enable the company to schedule work with good forecast information and to always keep customers up to date of all dates and installations.
Responsibilities
Ensuring awarded projects have pre-starts, PO’s and all site-specific documentation are in place prior to site starting.- Introductory call and email to new projects to open new relationship and obtain provisional dates for work to start.
- Follow up call 1 month before works start to check progress.
- Follow up call week before scheduled installation to confirm.
- Follow up call 24 hours before installation to confirm.
- Follow up call evening before installation to confirm.
- Follow up call upon completion of installation to obtain feedback and gather information on next houses coming through pipeline.
- Taking all inbound calls from site managers to schedule works.
- Process information and input data into the installation schedule.
- Working closely with Scheduling/Production Manager to manage installation schedule and customer expectations.
- Other customer service support to site managers where needed (time of arrival, delays, deliveries etc)
- Weekly sales target of scheduled work in the installation schedule. Achieving monthly delivered sales target (work that has been scheduled because of the outbound calls) and 3 months forecast.
Month one 80%- Month two 50%
- Month three 20%
Skills & Experience
Proven experience in telesales, account management and customer service dealing with high volumes of calls every day- Experience in outbound customer services or telesales role, undertaking circa 40 calls per day
- Experience within a fast-paced office/working environment
- Building and maintaining relationships with customers
- Excellent rapport building and customer facing skills
- Excellent customer focus and adaptability to different personality types
- Able to manage expectations, calm difficult customers and respond quickly to changing situations
- Excellent numeracy and literacy skills
- Working knowledge of Microsoft office
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Good time management and organisational skills
- Be able to work effectively when under pressure
- Ability to understand the geography of the UK
Personal Attributes:
Driven, persistent and positive approach- Excellent attention to detail to ensure accuracy of information passed over
- Ability to multi-task, set priorities and manage time effectively
- Excellent communication and customer service skills with both internal and external teams
Our Values : Commitment | Change | Career Progression | Care | Collaboration
Clarkson Evans is an equal opportunities employer and we’re proud of our fair and inclusive recruitment process.
We recognise the benefits of having a diverse workforce and welcome applications from candidates from all backgrounds. If you have any special requirements which would help you with our application process, please let us know by emailing jobs@clarksonevans.co.uk.
We offer a Company pension scheme and life assurance. Staff receive subsidised gym membership, free fruit is provided in the office and we have a support and counselling service available to all employees. We have free parking onsite and an early finish on a Friday. In addition, we organise Christmas and summer social events for staff and a Children's Christmas party.
