Maintenance Operations Manager

County: Cheshire

Town/City: Crewe

Sector: Administration and Accounts, Car Dealership

Salary: £55000 - £61600 per annum

Job ref: 129821

• Location: Crewe - Fully office based OR Hybrid opportunity available
• Salary: £50,000 - £55,000 - Depending on experience
• Bonus: 10 - 12% Of the basic salary per year
• Hours: 37.5 Hours a week. Monday - Friday

• 25 days holiday plus bank holidays. Holiday rises to 32 days with length of service.
• Holiday purchase scheme.
• Health cash plan.
• Dental cover.
• Travel & life insurance.
• Recognition awards.
• Long service award scheme.

• Coach and support the Repair Manager, implementing process improvements.
• Assist in business growth, collaborating with the Operations Director.
• Enhance departmental outputs and support the Commercial department.
• Ensure resource availability and tools for operational responsibilities.
• Collaborate with sales teams for cohesive sales strategies.
• Manage operational issues, legislation, and compliance, promoting improvements.
• Define and implement efficient repair processes for new business wins.
• Oversee Repair Managers' activities, record and evaluate repair metrics.
• Settle disputes and assist in recruiting, education, and high-cost repairs.
• Liaise with repair network, policyholders, and assessors for efficient administration.
• Maintain compliance, quality standards, and support regular quality assurance.
• Work on process improvements, research, and agreements with suppliers/repairers.
• Develop best practices for accurate repair processing and employee training.
• Support and develop Warranty offerings, providing technical guidance.
• Ensure thorough diagnostics and quality control on all repair requests.
• Highlight concerns, suggest process improvements, and reduce excess repair costs.

• High-level Customer Service Experience.
• Minimum 3 years management experience in Automotive Claims/Warranty Claims Centre, skilled in process development and employee management.
• Self-motivated, flexible, and reliable with a growth mindset and openness to change.
• Works well under pressure, maintains professionalism, and produces high-quality work.
• Confident and attentive to detail, with strong self-motivation and general PC skills.
• Fast learner, adaptable to a busy office environment.
• Responsible compliance with company policies and procedures.
• Maintains the Company's internal and external image at all times

Jo Panton

Recruitment Executive