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Form of work
SalaryOperations Manager
Are you looking for your next opportunity as an Operations Manager? Are you wanting to grow and develop within a supportive team? Do you enjoy managing a team and solving problems?
Job Title:Operations Manager
Salary: £30,500+ (dependent on experience)
Hours: Monday to Friday - 35 hours per week.
Holiday Entitlement: 25 days + Bank Holidays + Christmas Shutdown
Direct Reports: Minimum of 3
Reporting to: Head of Development & Business Operations
Purpose of the Role:
Our client is looking for an Operations Manager to join a well-established Management Team and play a pivotal role in overseeing operations to ensure our office runs like clockwork. You’ll be the backbone of the premises, health & safety, data protection, and customer service functions.
Benefits:
- 25 days holiday entitlement + Bank Holidays + 3 additional days for Christmas Shutdown
- Additional 2 days gifted leave for your Birthday
- Salary Sacrifice
- Private Healthcare
- Salary Increase following successful probation period
- Use on on-site facilities
Responsibilities:
- Deliver on designated areas of responsibility to meet the strategic plan.
- Responsibility for operations, including premises, licensees, health & safety and data protection and the organisation’s Reception and Telephone Helpline function.
- Adopt a continuous improvement culture within the office, to improve quality, efficiencies and reduce costs.
- Forge strong bonds with stakeholders and provide vital operational insights to senior management.
- Lead our Reception and Telephone Helpline team towards excellence, fostering their development and performance.
- Responsible for the arrangement of the opening and closing of the office each day.
- Act as the first point of contact for informal customer complaints and monitoring response times for formal complaints across the organisation and de-escalate to avoid a formal complaint being raised.
Apply Now:
If you’re ready to steer our client's operations to success, we want to hear from you. Submit your application and let’s build a brighter future together.
