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SalaryQueen Anne Street Medical Centre is thrilled to announce the expansion of our facilities to Harley Street, London. We are committed to delivering world-class clinical services, and as part of our growth, we are seeking a dedicated Receptionist to join our Facilities team.
Key Responsibilities:
- Manage the flow of patients arriving at our reception desk for appointments or queries.
- Efficiently coordinate patients between our various hospital clinic disciplines.
- Ensure consult rooms and treatment rooms are prepared for visitors.
- Schedule appointments via telephone, reception desk, and computer system.
- Effectively handle incoming and outgoing emails, deliveries, and time sensitive mail.
- Liaise with the various departments to coordinate hospital matters.
- Accurately collect cash payments from patients and process transactions.
- Conduct stock-taking.
- Minute taking.
- Prepare patient files and enter patient and hospital data using FH internal patient records system.
- Arrange catering for patients and Surgical staff.
Qualifications and Skills:
- You must be confident in delivering five-star customer services, and the ability to remain calm under pressure and multiple situations.
- Must have 2 years of experience working in customer facing roles.
- Well presented, a team player with an excellent attitude towards their work.
- Must have exceptional telephone manner and excellent written English to respond to emails in a 5* manner.
- Good IT skills (i.e. word processing/Excel /power point using computerized systems.
- Any experience in health care is an advantage.
Benefits:
25 Days Holiday per Annum, plus UK Public Holidays
Day Off on your Birthday
A Contributory Pension Scheme
- Flexible hours: 6:45-3:15/ 8:30-5/10:30-7
- Ability to work at both locations (15min walk between sites)
Job Type: Full-time
Pay: £23,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Work Location: In person
