Medical Receptionist

Dottore London Receptionist Job Description

In 2014 Dottore London began as the first Italian gynaecological and paediatric clinic in London.

Today it is a medical centre that offers consultations with gynaecologists, paediatricians, midwives, dermatologists, orthopedists, neurologists, neurosurgeons, urologists, radiologists, haematologists, general physicians, gastroenterologists, endocrinologists, cardiologists, cardiac surgeons, plastic surgeons, psychiatrists, physiotherapists, ENT specialists, speech therapists, and psychotherapists.

Dottore London has become the source of private healthcare for local and international patients living in London.

Dottore London Receptionist Job Responsibilities:

• greeting and helping them, scheduling appointments, and maintaining records and accounts.
• Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries.
• Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Comforts patients by answering patients’ questions, and maintaining the reception area.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims.
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures, reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.

Dottore London Receptionist Qualifications / Skills:

• Multi-tasking
• Flexibility
• Telephone skills
• Customer service
• Time management
• Organization
• Attention to detail
• Scheduling
• Word processing
• Professionalism
• Quality focus

Education, Experience, and Licensing Requirements:

• University/college degree is an asset
• Familiarity with phone systems
• Previous experience with Microsoft Office software required
• Italian and English proficient, additional languages preferred

Job Types: Full-time, Part-time

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Education:

• Bachelor's (preferred)

Experience:

• Medical Receptionist: 1 year (preferred)

Work Location: In person

Application deadline: 30/04/2024
Reference ID: DLReception