Membership Relations Account Manager

Membership Relations Account Manager

Based near Eccleshall, Staffordshire

Salary: circa £30,000 per annum

The CLA is the membership organisation for owners of land, property and businesses in rural England and Wales. CLA members own or manage around half the rural land in England and Wales and more than 250 different types of businesses.

We are looking for a Membership Relations Account Manager to join us in our Midlands Office. The successful candidate will work closely with the Regional Director and regional team. As Membership Relations Manager your role will be to improve the membership experience and increase the levels of member engagement through proactive account management and will support the regional team at member facing events, shows and AGMs.

This is an exciting opportunity to be a key player in a small and flexible team at a pivotal time for the UK’s rural sector. Largely an account management role, you will be central in implementing the processes and supporting the delivery of an exciting new member retention strategy.

The Membership Relations Manager is responsible for leading and delivering the key components of the retention strategy: on-boarding, proactive calling, and off-boarding – account management.

The successful candidate will be able to demonstrate an understanding of the breadth of issues affecting rural businesses, account management or other relevant experience. They will have the ability to communicate and influence credibly and effectively at all levels and have strong skills and experience in using a membership CRM database with a keen attention to detail.

The Location, Team, and Working Arrangements

The role is based near Eccleshall, Staffordshire. On reviewing our ways of working, some flexible working will be available on request but contact time in the office would be required each week. You will be working in a small, friendly, multidisciplinary team who are very passionate about the organisation and rural affairs in general. You will also be part of the wider CLA team of over one hundred individuals across England and Wales.

Closing date: Tuesday 19th March 2024

Interview date: First interviews are planned for 26th March with second interviews planned for 3rd April

If this sounds like you, please hit apply now!

Reference: MTC365

Vacancy: Membership Relations Account Manager

Location: Eccleshall, Staffordshire

Salary: Circa £30,000 per annum

Hours: Full time

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