Mrp / Erp Application Engineer

MRP / ERP Application Engineer

Full Time, Permanent

Salary - £30-45k DOE

Location - Remote

Car license is required for travel

Are you a graduate with SQL experience looking for a role within the manufacturing software business, as if so, we would love to hear from you.

The ideal candidate will have a good understanding of the manufacturing process and how all departments in this work, such as- Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch, and MRP/ERP systems.

And for this role, you will be supporting customers' software needs and providing technical support both remotely and onsite.

Responsibilities:

• Provide MRP/ERP technical support to customers via phone, email and onsite visits.
• Confidently offer training courses to customers, both onsite and within in-house training facilities.
• Complete onsite visits to troubleshoot issues.
• Assist customers in tailoring implemented software to better suit the needs of their business
• Create reports and dashboards to extract data from SQL databases

Skills and Experience:

• Bachelors's degree in engineering or related field
• 3+ years of experience in MRP/ERP technical support, training, and applications engineering
• Strong problem-solving and troubleshooting skills
• Experience in a sheet/plate/tube manufacturing environment and a good understanding of all departments, including Sales Quoting, Sales Order, Planning, Purchasing, Production, Quality, Goods In, Dispatch
• Excellent communication and customer service skills

Due to the nature of the role, a full driving license and access to a car is essential.

We are looking for individuals who are driven, motivated, and have a desire to make an impact and grow their career. So if you have experience in MRP/ERP technical support and have exceptional customer service experience, this is the role for you!