Address
Form of work
Salary Lancashire Constabulary would like to offer you the exciting opportunity to become a crucial part of their busy Contact Management Team, based at Police Headquarters, Hutton as a part-time Police Control Room Operator.
If you are a dynamic, customer focused individual with excellent communication skills then this role will give you the opportunity to provide an essential service to the public, by taking and dealing with both emergency and non-emergency calls.
We are pleased to advise our next course will commence on the 23rd September 2024. Should this start date not be suitable please sign up to our job alerts for notification of our later start dates in 2025/2026.
Please don't delay in applying. We no longer need applicants to answer specific questions on the application form - instead click on the recruitment link and attach your CV, detailing your qualifications and experience of customer service and if you have any call centre experience.
Salary
Rota C - Basic rate = £13,140.00 - £16,955.51 / Once working full shifts and weekends = £15,017.04 - £19,377.60.
PLEASE NOTE THAT ANNUAL LEAVE WILL NOT BE PERMITTED DURING THE TRAINING PERIOD. The training period will run from Monday 23rd September 2024 - Friday 22nd November 2024 (inclusive). Please note this is subject to change dependent on the number of candidates for training.
Please note during the 8 weeks of training you will work Monday to Friday, 9:00am to 5:00pm, 37 hpw. If you have any questions please email PCRORecruitment@lancashire.police.uk. You will receive full time basic rate pay for the training period.
Police Control Room Operators may be required to work weekends, Bank Holidays including Christmas Day, Boxing Day and New Year's Day.
If you are successful at shortlisting you will be invited to our selection day on the either Friday 31st May or Monday 3rd June 2024. Please ensure you are available for this date, if you are unable to attend the selection day your application will be withdrawn. The selection day will take place at our Hutton HQ site and will run from 9:00am - 3:00pm. Your assessment will last 1.5hr, where you will undertake a typing exercise and role play exercises. Further details will be available for those candidates invited to attend following shortlisting.
Please note, should you be successful at the selection day, due to there being a set number of places on this intake, if you are not within the top scoring range, you will be placed on a reserve list for future intakes.
As a disability confident employer, reasonable adjustments will be considered for those candidates who require adjustments to undertake the selection days.
Please be aware, as a condition of your appointment you must undergo and pass Recruitment Vetting (RV) and you must be 18 years old at the point of applying.
Further details of the requirements and duties of the post can be found above on the role profile.
The closing date for applications is Friday 17th May 2024 at 10:00am. Please be aware that late submissions will not be accepted.
