Office Administrator

We're working with a successful local company who are looking for an enterprising Office Administrator to join their busy team.

The Office Administrator will support the business by carrying out a range of clerical duties. You will often be the first representative of the company when customers visit or call, so a friendly helpful approach and a commitment to excellent customer service are of the utmost importance.

Hours of work

• Monday to Friday
• 37.5 hours a week 8.30am - 5.00 pm

Salary and benefits:

• £23,000
• Free parking
• 20 days annual leave + bank holidays

As Office Administrator, you'll have the following duties and responsibilities:

• Answering customer queries via phone and email
• Inputting and processing orders accurately onto the CRM system
• Generating and following up on quotes, communicating with customers where required to clarify details or obtain missing information
• Collaborating with the sales team to resolve order discrepancies or issues
• Producing and maintaining documents such as order confirmations, delivery notes and Proforma invoices
• Liaising with colleagues across the business
• Identifying stock errors and organising system adjustments
• Raising and filing paperwork
• Addressing any payment-related enquiries or issue
• Providing updates to customers and internal stakeholders as needed
• Regularly reviewing and updating customer and product information in the system
• Liaising with other departments to resolve customer concerns
• Ensuring that all order processing activities comply with company policies and relevant regulations

We're looking for an Office Administrator with the following skills and experience:

• Extensive previous administration experience in a similar role
• Strong IT proficiency and a sound understanding of using MS Outlook, Word and Excel in a business setting
• Excellent communication skills, both verbally and in writing
• Demonstrates a positive, ambitious and "can-do" approach
• Works in a well-organised manner with exemplary attention to detail