Office Administrator

General Administrator

Working in the Health Matters Occupational Health Operations Team:
Our operations team are multi-skilled, critical thinking, planning professionals. Our team provides award-winning customer service and support through close communication with our clients.

Working as a member of the operations team involves working closely with occupational health practitioners, client representatives and client service users. The operations team is a pillar of organisation and support for both clients and our clinical colleagues.

The HMOH working environment is a positive, encouraging, and supportive one. We like to nurture talent and provide our teams with the opportunities to find their strengths. We're a close knit team who take a can-do attitude to challenges and our roles.

Our core values steer our company, and we're a great place to work for those people whose own values align with ours.

Company Core Values:
Respect
Positive Approach
Can Do Attitude
Integrity
Exceptional

Job Description:
The Health Matters Occupational Health (HMOH) General Administrator role works as part of a team focused on facilitating high quality and professional occupational health services.

Coordinate client service booking requests, applying critical and logical thinking to ensure the best booking option is presented to the client.

Coordinate occupational health practitioner availability and calendar management to ensure valuable clinical time is used appropriately.

Plan and coordinate clinics to maximise the use of available clinical time.

Ensure specialist kit and equipment is available to the practitioner's that require it, working with the wider team to coordinate logistics and availability.

Confidently navigate essential clinic and appointment coordination logs, using Microsoft Excel.

Proactively communicate to, and work with, colleagues across the operations function to ensure essential operational activities are signed off or in progress.

Create service specific client documentation and effectively communicate these documents in a supportive and professional manner.

Provide exceptional levels of customer service and support across multiple channels, including telephone, and in person.

Critically review clinical reporting and documentation to ensure all documents are of a high standard through the application of excellent English language and grammar skills.

Provide operational project support as and when required.

Work as part of the wider operations team to complete a wide variety of administration and operation based tasks to ensure service success.

The successful candidate will be able to demonstrate the below key skills in their application and interview:

• Excellent standards of customer service and support.
• Experience of working in a fast-paced office/administration based environment.
• Confidence in multi-tasking and prioritising.
• A high level of organisation and planning of work load, beyond day to day requirements.
• The ability to confidently and professionally communicate with colleagues and clients.
• Taking initiative and having a common-sense approach to problem solving.
• An excellent standard of grammar, particularly within written communications.
• Experienced user of Microsoft Office applications to include Outlook (including calendar functionality), Word, Excel and preferably SharePoint.

Qualifications & Experience:
Essential
Undergraduate degree level education.
Two years administration experience.

Preferred
Clean UK driving license.
Qualification/training in customer service activities and/or planning/organisational skills.

Job Types: Full-time, Permanent

Pay: £22,000.00-£24,000.00 per year

Benefits:

• Additional leave
• Bereavement leave
• Company events
• Company pension
• Employee discount
• Health & wellbeing programme

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 2 years (preferred)
• Administrative experience: 2 years (preferred)

Work Location: In person

Application deadline: 06/05/2024
Reference ID: GENADMINHMOH05