Salary: £25,000 per annum
Working Hours: Mon - Fri. 9am - 6pm
Contract: Full Time | Permanent
My client is a bespoke, one stop shop residential specialist. They are looking for a super customer orientated, meticulous and client experience focused individual to join their team in a newly created Office Coordinator role.
This is a fantastic entry level role for someone who has demonstrated the ability to go above and beyond and provide a high level of service to clients and customers either within guest services, hosting, hospitality or other relevant customer service/ front of house roles.
The main aim is to provide administrative support to the Director so they can focus on growing the business further.
Key responsibilities include:
- You will support with the day-to-day running of the office and the daily operations of the business, organising tours with clients, following up with suppliers/utilities, and communicating with the Directors clients on their behalf, keeping them posted with transactions, the status of the search and other related inquiries.
- Responding to email and telephone enquiries from clients and prospective customers.
- Providing exceptional customer service to clients at all times.
- Meeting and greeting guests, arranging appointments and taking calls on the Directors behalf.
- Other duties will include following up with the companies suppliers, raising invoices, sorting and setting up utilities, managing expenses.
- You will prepare paper work to be sent to clients, terms of business and arrange and organise agreements to be signed.
- Ordering stationary and replenishing stock for the office.
- Working with IT to deal with any IT issues.
Ideal skills and experience:
- Friendly, welcoming and a natural people person.
- Confident dealing with clients over the phone, email and in person.
- Previous experience working in hospitality or a similar front of house role within property, coworking, serviced apartments/hotel industry, private members clubs, private clinic, gyms etc preferably.
- Previous experience in hospitality is essential
- Articulate and an excellent communicator (both written and verbal).
- Able to work work in a fast-paced and dynamic environment.
- Good listener.
- Immaculately presented and presents professionally at all times
- Flexible attitude to work and enjoys supporting a team.
- Highly organised and able to work to deadlines.
- Good IT skills – proficient in using Microsoft Office suite, including Word, Excel, and Outlook.