It Coordinator

Employer: Single Source Regulations Office    Sector: Non-Departmental Public Body

Location: London    Salary: Up to £42,000 (pro-rata to £28378.38) and Civil Service Pension + Zones 1-6 London oyster card + 30 days holiday and bank holidays. 

P/t (25 hours per week), e.g. 10:30 -  15:30 Mon-Fri; 5 hour per day office based GOGGS (flexible on timing)

Closing Date: 27 June 2024

Interviews W/C 1 July     

IT Coordinator

An opportunity has arisen to join the IT Team at the Single Source Regulations Office (SSRO). We are a small Non-Departmental Public Body based in the Government Offices Great George Street tasked with regulating the UK government’s ‘single source’, or non-competitive, procurement of military goods, works and services. The SSRO’s principal aim is to ensure that good value for money is obtained for the UK taxpayer in Ministry of Defence (MOD) expenditure on qualifying single source defence contracts, and that suppliers are paid a fair and reasonable price under those contracts. 

You will be an important part of a dynamic organisation. Our staff have a range of professional skills, including accountants, lawyers, analysts, economists, and military experts and IT services are key to ensuring everyone has reliable, effective and secure systems available to perform their jobs. We are a highly able, committed, and collaborative team with a culture of continuous improvement in how we deliver our work. 

We deal with sensitive information that must be properly secured, and a range of measures have been put in place to protect the material we deal with and to provide assurance to our stakeholders. Security considerations are embedded within the design of the SSRO, its policies and its physical and technical infrastructure. All infrastructure and end user computing solutions have been configured based upon National Cyber Security Centre and MOD guidelines utilising Official accredited Cloud solutions with minimal onsite equipment. The majority of IT services are provided by external suppliers, with strategic and contract management and oversight retained by a small internal function.

We would be particularly interested in candidates who can demonstrate a track record in:

• IT coordination and administration;
• Procurement of technology equipment and services;
• Record keeping and scheduling;
• Asset management and project support;
• End-user support and IT induction including dealing with senior stakeholders and executive and non-Executive Board Members;
• User engagement and user needs management;
• Presenting technical solutions in clear, succinct language to end users.

The role will require you to undergo national security vetting to the level of Security Check (SC).

Applying for the position

To be considered, please submit: 

• A supporting statement of no more than 2 pages, clearly explaining how you meet the essential and desirable criteria as outlined in the person specification, using suitable examples; and
• Your CV setting out your qualifications and experience. This should indicate any professional bodies of which you are a member. 
• As part of the interview process you will be required to submit a written piece of work and provide a short presentation. The details of this will be provided to you should you be invited to interview for the role.

Applications that do NOT contain a supporting statement will be rejected. Applications need to be sent to our HR Manager, Ruaidhri Mage via the button below alongside your equality monitoring form. 

What will I be doing?

Responsibilities

• IT Asset Management
• IT and security Procurement (small items)
• IT and security incident monitoring and liaison including escalation
• IT and security schedule monitoring and liaison
• IT and security admininstration (keeping records up to date, general record keeping and permission administration)
• Point of contact for IT suppliers and staff for IT and security
• Undertake staff inductions from an IT and office perspective, develop best practise, produce staff guides and training material for core systems and processes in use and deliver quick learning sessions on those.
• Deputising for the IT Manager
• Act with integrity, apply the SSRO’s governance procedures, and promote good governance.
• Investigate and make best use of available technology and contribute to the delivery of new and innovative ways to deliver our work that improve quality and efficiency
• Provide general admin support to the CEO’s Private Secretary (no more than 5 hours per week)
• Promote the SSRO’s values.
• Such other duties as the SSRO may require, in line with business need.

What skills do I need to be effective in this role?

Person specification

Essential

• IT coordination and administration, including records management and scheduling 
• IT supplier and user liaison.  Client-side IT services management working with managed service partners, including security operations centre and service management systems;
• demonstrable experience of cloud services, including Microsoft Office 365 and Azure and hybrid technology environments;
• ability to present technical solutions in clear, succinct language to SSRO staff;
• IT support or training experience;
• ITIL V4 Foundation and experience of working in an ITIL environment;
• BTEC Level 5 HND in Computing or equivalent;
• 3 years experience in a Microsoft cloud based environment;
• Experience of handling sensitive information and data (commercial, government, intelligence or military);
• a commitment to developing personal skills, experiences and capabilities.

Desirable 

• Microsoft training/certification;
• Project management, IT or security training/certification;
• Experience of Government security classifications;
• Knowledge and experience of business continuity and disaster recovery including security incidents;
• Practical experience of Cyber Essentials Plus scheme and assessments;
• Knowledge and experience of business systems suitable for small businesses, such as CRM and Finance applications, especially delivered as Software-as-a-Service;
• Experience of supporting senior stakeholders and executive and non-Executive Board Members.
• Experience of asset management including secure disposal.