AddressJob Title:Secretary/Administrator Responsible to: Practice Manager Accountable to: Practice Manager Hours: 30 Hours per week Job Summary: To provide secretarial support to the doctors, health care professionals and management team and the full management of all referrals in the practice. Specific Tasks: To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the practice team. Duties can include but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with clinicians and external agencies such as secondary care and community service providers, and using the electronic referral service (ERS) for the sending and management of all referrals. Referrals Process referrals using the electronic referral system (ERS) and SystmOne.
Monitor referrals, co-ordinating rejected referrals and maintaining data on referrals sent. To provide an efficient audio/copy typing and word processing service as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
Maintain up-to date data on referrals sent, logging/coding referrals as appropriate. Updating the CtheSigns software for all two week wait referrals. Sending community referrals for blood work and tests when needed. Scanning of patient related correspondence in to the patient record and attaching to documents and referrals when required.
Liaising with external agencies, hospitals and community services when required or chasing of information and/or referrals. Input data into the patients records as necessary such as results and readings. Manage all enquires in an effective manner. Emails Monitor the practice mailbox throughout the day processing all incoming and outgoing mail.
Answer patient queries and directing appropriately. Processing electronic documents received via email on to SystmOne. General Manage all administrative queries as necessary. Answer any incoming phone calls, transferring or dealing with the callers request appropriately.
Contact patients regarding any missing information, arranging practice appointments when necessary. Maintain a clean, tidy, effective working area at all times General duties as required.
