Onsite Technical Analyst

Deloitte

Working with the Deloitte Associate (Contractor) Programme means we can offer you the opportunity to work on a variation of industry and client related projects. Our aim is to retain the best talent and so when your project end date nears our team of Talent Community Advisors will be working with you to look at alternative projects within the firm that suit your experience should you wish to continue with Deloitte.

The Role

The emphasis of this role is to provide a high-level of customer service to meet the needs of the business and to meet the objectives of the ITS department. The role involves working in a busy and lively office, which at times can be pressurized. The role would ideally suit someone with experience working within a technical role with good problem solving and excellent people skills. There is an occasional requirement that the successful candidate be willing to travel to other offices within the UK Firm during the working week. Applicants should be able to demonstrate a professional, friendly, and approachable manner coupled with the ability to communicate with staff at all levels, even under pressure. They should also have a friendly and polite telephone manner and should be able to work using their own initiative and show attention to detail.

Responsibilities but not limited to:

• Reports to London Support Services Supervisor
• Ensuring incidents are updated and customers receive support in a timely manner
• Second line software and hardware support to customers both office based and remote, including proactive advice and training
• Maintaining a high level of customer satisfaction across the business
• Installation, configuration and administration of desktop and laptop PCs & tablets (including Apple MacBook’s), printer hardware, & mobility devices (Apple) remote tools
• Occasional travel to other UK offices to provide holiday/sickness cover
• Emphasis on taking initiative whilst following procedures and working with systems and processes
• Responsible for providing an extremely high-level customer focused On-site support service to all members of the firm
• Event IT Support required onsite/offsite

Your experience:

• Microsoft Windows 8.1/10
• Microsoft Office including O365
• AD, ServiceNow and Skype for Business
• MacBook OS: Mojave, Catalina & Big Sur
• Apple IOS Devices: Mobile phones and iPads
• WinAdmin, JAMF, MBAM, Azure
• Strong Customer Service skills

IR35

As a means of managing tax, commercial and reputational risks, Deloitte prohibits the use of Associates through Personal Service Companies (‘PSCs’). All Associates must contract under PAYE arrangements through a Deloitte approved ‘Employment Company’ (aka ‘umbrella company.’)