Technical Services Analyst- 6-Month Ftc

Technical Services Analyst
London Bridge, on-site role
Full time, 37.5 hours per week
6-month Fixed Term Contract
We're looking for a Technical Services Analyst to join our ITG team based at 1 London Bridge. The ITG team are a vibrant, innovative, mission focused team who have a strong focus and commitment of maintaining the strong culture we have here. We aim to promote from within (and do so 40%+ of the time!) and therefore harness and invest in the talent we have.
The Technical Services Analyst is a key role in our ITG team and will provide 2nd & 3rd level support for desktop, printer, wireless client and generate incident tickets in the field. The Technical Services Analyst is site-based working closely with the on-site team to ensure IT issues are identified, logged, documented and resolved in a timely fashion. This role is suitable for a candidate who has previous experience of Desktop support with excellent customer service skills.
Above all else, we're committed to the care and improvement of human life. It's this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all have a part to play in delivering exceptional care to our patients. Other's may think this is just a role in Patient Access, but to us, you'll be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis.
What you'll do:

• Processing and coordination of appropriate and timely responses to incident reports.
• Channelling requests to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
• Investigates causes of incidents and escalates unresolved incidents.
• Facilitates recovery, following resolution of incidents.
• Documents and closes resolved incidents according to agreed procedures.
• Certify and create documentation for new client hardware per new technologies or technologies going end of life

What you'll bring:

• Extensive experience in Desktop Support (2nd and 3rd line) with strong communication (verbal, written) skills and customer focused
• Understanding of application technologies, and service management / monitoring approaches
• Experience of working in a large, matrixed organisation

Why HCA UK?
Originally founded over 50 years ago by Dr Thomas Frist, HCA has gone on to become one of the world's leading healthcare providers. In the UK, we're one of the largest providers of privately funded healthcare and have invested over £500 million in the latest treatments, technology, techniques, medication and facilities. Being part of a large multisite, established healthcare group we can offer you unrivalled opportunities for career progression through internal and external courses, as well as working conditions that prioritise both your mental and physical wellbeing.
By caring for our employees, we empower them to provide exceptional care for our patients. That's why we offer a host of flexible benefits that reflect the invaluable contribution they make every day. As a Technical Services Analyst, you'll be eligible for:

• 25 days holiday each year (plus bank holidays) increasing with service, with option to buy or sell leave to suit you.
• Private Healthcare Insurance for treatment at our leading hospitals.
• Private pension contribution which increases with length of service.
• Season Ticket Loan and Cycle to Work scheme.
• Group Life Assurance from day one.
• Critical illness cover.
• Enhanced Maternity and Paternity pay.
• Corporate staff discount for all facilities including Maternity packages at The Portland.
• Comprehensive range of flexible health, protection and lifestyle benefits to suit you.
• Discounts with over 800 major retailers.

Diversity and Inclusion
Patients first. Colleagues always. That's the guiding philosophy behind our approach to Diversity, Equity, Inclusion and Belonging. We believe healthcare is built on a foundation of inclusion, compassion and respect for our patients and for each other. By working together with our colleagues we're creating a truly inclusive environment, where individual differences are celebrated and everyone can achieve their potential.
We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. That's why we're happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process, and in the workplace, to anyone that needs them.
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