Operational Resilience Assistant Manager

JOB TITLE:Operational Resilience Assistant Manager

LOCATIONS: Newport, Bristol, Cardiff, Chester

SALARY: National: £42,120 +

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our hub locations.

About this opportunity

Here in the Resilience Team, we're subject matter experts who protect the Consumer Lending business area and contribute towards safeguarding the wider Group. Our team has accountability for defining and communicating Consumer Lending's resilience strategy & plan.

In this role, you'll play a key within Consumer Lending, working with stakeholders across the business unit to understand the resilience landscape today and using that knowledge to drive and promote a resilient culture. You'll work with the Group Chief Operating Office team to understand regulatory expectations around resilience and ensure that Consumer Lending are well equipped to align with these requirements and factor these into their decision making.

You'll support with several Resilience activities, to include:

• Support the embedding of the Operational Resilience strategy and delivery plan, engaging with stakeholders from across the Group and Consumer Lending to ensure critical landmarks are delivered against and accurately reported.
• Play a part in the development of the Target Operating Model across Consumer Lending, ensuring roles and accountabilities are well understood.
• Ensuring effective measurement of the Business Resilience and Security Officer (BRSO) accountabilities within area of expertise and collaborate with multiple teams to embed a Resilience culture.
• Collaborate with Business Units on the resilience agenda, maintaining the right interlocks to ensure resilience is a key part of decision making.
• Provide input into the production of high-quality reporting including senior leader briefings, communicating with business areas and supporting wider cascade of relevant materials.
• Support the research and analysis of specified problems to identify the best solutions.

What we need from you!

For this role, though previous governance and planning experience would be ideal, it is not crucial as training will be provided to set you up for success. We'll need you to be able to demonstrate the following skills and capabilities:

• Time management, planning and prioritisation: ensure that delivery plans are met and enquiries are responded to promptly.
• Relationships: Develop and manage with a diverse range of colleagues.
• Data: Proficient in Power BI, PowerPoint, Excel, Word etc. and able to prepare accurate information in a compelling way.
• Risk: Awareness of the Operational Resilience framework
• Management Information: experience in producing high quality (MI) and reports for Senior Leadership.
• Confidence: Challenge the red tape and always looking for ways to improve internal processes and policies to keep it simple for our customers.

Management and policy requirements are preferred.

About us

We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want everyone to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares!
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 28 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you.

Proud member of the Disability Confident employer scheme