Lloyd Recruitment Services are working with a well–established company in East Grinstead who are seeking a part time Operations Administrator to join their team. This opportunity will suit individuals with a passion for ensuring smooth operational activities.
Salary, benefits, and perks:
- Salary 27,500 (pro rata)
- Monday to Friday – 24 hours a week
- 25 days of annual leave, with the option to buy/sell additional holiday (pro rata)
- Private medical insurance for you and your family
- Very competitive company pension (total pension between 3% – 22.5%)
- Vibrant and friendly working atmosphere
- Paid comprehensive training courses
- Discounts across company products and services
- Free parking on–site
- Savings on fuel
- Eye care voucher scheme
- Modern office facilities
- East Grinstead, with Hybrid working pattern (2 days in the office, and the rest WFH)
Key Responsibilities:
- Cultivate and maintain positive relationships with international sites, addressing queries related to reservations, confirmations, amendments, cancellations, and special requests
- Collaborate with the Contracts Manager to manage contracting and inspections, ensuring a commitment to high–quality products
- Investigate and resolve payment queries from sites, working closely with the Finance department
- Provide timely and professional responses to all communications from customers, fostering excellent customer service and loyalty
- Efficiently resolve customer complaints, contributing to continuous product improvement decisions
- Manage and update an in–house database with information on designated sites, supporting accurate product pricing
- Support the wider team by answering queries and delivering training sessions
- Review and update product information on the CMS for display on the company's website
- Assist in planning and organising educational trips to enhance the team's product knowledge, capturing footage for marketing content
- Collaborate with the Operations Manager and Marketing team to edit and update brochures and guides
- Coordinate with Emergency Services to record bookings for customers claiming on their insurance
- Work collaboratively within the Travel team to ensure effective distribution and completion of daily operational workload
- Oversee online customer feedback and site reviews to enhance customer satisfaction and site reputation
- Maintain and monitor health and safety data related to sites
- Represent the organisation at events and conferences
- Organise bookings by negotiating discounts from sites
- Ensure all operational materials conform to a consistent corporate design, promoting a professional and distinctive brand image
- Ensure all contracting activities comply with business requirements, including quality assurance, customer satisfaction, health & safety, prevailing legislation, and duty of care
- Uphold adherence to Safety, Health, and Environmental Policy and report incidents as required
- Ensure all activities align with legal requirements
If you are passionate about operational excellence and seeking a challenging role in the travel industry, apply now to be part of our dynamic team.