Operations Administrator

This is a great opportunity to join a small but growing business with the support of a National Brand and collaborative network. This role would suit somebody with experience working in a very busy office environment, someone who is organised and enjoys a variety of work, with the desire to expand on their existing skill set and progress and the business grows.

Priding themselves on delivering a world class service to all their customers, our client is a trusted provider of drainage and plumbing services in the West Midlands and South Staffordshire.

What we need from you:

• 2 years min experience working in a similar busy, fast paced and dynamic office environment
• You will need to be very disciplined and organised, with good time management skills
• Outgoing personality - able to speak to people at all levels (internal & external)
• Good working knowledge of MS Office & web based CRMs

What the job involves:

Reporting directly to the Operations Supervisor, you will provide support to the Operations Team (office and engineers) with critical operational functions and tasks within the business as well as to perform minor to moderately complex office work. Duties to include:

• Answer incoming calls and job enquiries from customers and engineers
• Manage new, ongoing and open jobs
• Ordering / scheduling plant, materials & 3rd parties
• Generate and follow up outstanding quotes
• Maintain / organise planned preventative maintenance
• Preparing jobs to progress to invoicing and assist with chasing / collecting payments
• Take out of hours calls and manage jobs on a rota basis to include weekends
• Holidays & sickness resource planning / recording on to internal systems
• Completion of technician run sheets
• Maintain training matrix and book relevant training
• Vehicle checks / servicing / MOTs etc
• Ordering of all stationary and dealing with incoming post / deliveries

Salary/hours: £22,308 - £23,400 per year plus bonuses. Working full time, Monday to Friday with occasional mobile phone cover, working on a rota basis at a weekend.

Benefits:

• 28 days holiday, including Bank Holidays
• Performance bonus
• Pension after 3 months
• Uniform
• Lots of job-related training
• Free parking
• Referral programme

Please apply now