Operations and Human Resources Intern

Title: Operations and Human Resources Intern

Reporting to: Associate Director: People and Operations

Salary range: London Living Wage (£13.15 per hour – working 35 hours per week) Full-time 1-year internship contract. Working 5 days a week in the office 9.30 – 5.30 pm

Location: London Somerset House

Closing date: 23.59pm on Sunday 10th March 2024

Assessment & Interviews: Assessments and interviews will be held at London Somerset House on Tuesday 12th March 2024.

ABOUT US

This is an opportunity to join a well-established and respected artist and project management agency. Innovation, expertise and responsiveness have been the hallmarks of HarrisonParrott ever since its foundation in 1969 when Jasper Parrott and Terry Harrison pioneered a new approach to artist and project management and today, that restless and challenging spirit is as strong as ever.

We have more than 85 employees who speak over 11 European languages as well as Japanese, Mandarin, Cantonese, Russian and Korean. We have offices in London, Munich, Paris and Madrid, and while our main focus is classical music, we also work with other art forms, including ballet and theatre, and have an in-house boutique agency, Polyarts, that manages artists from a wider range of music genres.

We seek people who match our ambition and who are keen to play a key role in the future of the Arts.

JOB PURPOSE

This is the perfect opportunity to get your future started! As part of a hard-working working busy team, you'll work with the Associate Director: People and Operations and HR and Operations Officer to deliver the service levels we’re known for. We have a track record of helping internships gain a wealth of knowledge and experience that sets them up for future success.

The right person for this varied role will be committed to a career in Operations or Human Resources, flexible, motivated and always driven to provide good customer service. As an Intern, you’ll get exposure to all aspects of the business whilst working as an Operations and Human Resources Intern.

KEY ACCOUNTABILITIES

Operations

• First point of contact for all staff queries, Operations and HR
• Distributing incoming post and preparing & despatch all outgoing post
• Answering the HP landline and fielding & directing calls as appropriate
• Booking of meeting rooms, set up and clearing away of items needed for meeting
• Ordering stationary and office supplies, keeping check lists up to date
• Arranging couriers & taxis as needed
• Replying to emails from the reception & info inbox forwarding to the correct person when needed
• Obtaining & administering weekly staff whereabouts on OT
• Communicating weekly whereabouts and staff rota to all staff § Manage tea & coffee stocks & ordering as necessary
• Completing the office opening & closing checks
• Coordinating general maintenance & facilities queries with Somerset House
• Ordering in office furniture as required
• Maintaining the stock list of storage in house & off-site storage
• Coordinating and organising the removal of items from the off-site storage, including scanning, and shredding old documentation.
• Keeping communal areas tidy and presentable
• Any other admin duties that may be required
• Setting up & managing zoom meetings when required

Human Resources 

• Advertising recruitment roles externally using approved recruitment Job Boards.
• Shortlisting and inviting candidates to interviews and holding interview tasks/interview days.
• Supporting, coordinating and arranging interviews.
• Managing the intranet for all admin purposes.
• Supporting on arranging and coordinating and attending Company Socials.
• Supporting with training.
• Supporting with performance management.
• Supporting with mentoring.
• Supporting with onboarding and offboarding.
• Maintaining staff files on all HR systems.

BENEFITS

• 25 days of paid holiday, 5 of which are to be used during the end of year closure period.
• Company Pension Scheme (after 3 months).
• Employee Assistance Programme.
• Annual ticket allowance for HarrisonParrott artist events.

Plus, Somerset House residents’ benefits:

• I love Covent Garden Card
• Northbank Privilege Card
• Corporate rate at Waldorf Fitness First
• Community membership rates at King’s College Gyms
• Covent Garden Physio 
• Introductory rate: 10% off.

ADDITIONAL INFORMATION

We are an equal opportunity employer and value diversity. We welcome applicants from all backgrounds. Completed applications are to be sent to hrandops@harrisonparrott.co.uk before/on the closing day specified.

PERSONAL SPECIFICATION

To be successful in this role, you must be able to provide a professional and customer-orientated approach to communication and establish effective working relationships. You will be confident to work individually and as part of a team. Able to demonstrate resourcefulness and initiative and must be adaptable and respond effectively under pressure

Skills and Experience 

Essential 

• Experience of working in a people service environment e.g receptionist, administration, customer service, retail, operations, Human Resources or obtaining relevant qualifications.
• Experience of working collaboratively to contribute to the successful delivery of projects and tasks.
• An active interest in Operations and Human Resources.
• Able to maintain confidentiality, discretion and security of business sensitive and confidential information.
• Must be organised, systematic and able to prioritise own workload to meet deadlines.
• Evidence of being an effective team member. Must be dynamic and proactive.
• Good communication skills Good IT skills, proficiency in the Microsoft Office suite Friendly and professional
• Must be enthusiastic and willing to learn

Desirable 

• Experience of scheduling and organising events from start to finish
• An active interest in classical music