Operations Coordinator

Job summary
An exciting role for a high-performing customer-centric administratorOpportunity to join a fun and supportive work cultureAbility to hit the ground running and adapt to evolving procedures
Job seniority: entry level
Responsibilities
• Capture and facilitate customer requirements• Work with globally aligned teams and procedures• Project manage cases and provide fantastic outcomes• Establish and manage subscription invoicing and contracts• Execute core procedures and campaigns• Complete billing and license reconciliation audits• Problem-solve and realign expectations and processes
Requirements
• Exceptional customer-centric attitude• Understanding of demanding sales environment• Adaptability, coachability, and common sense• Ability to take ownership and be accountable• Attention to detail and ability to prioritize tasks• Software savviness, experience with CRM preferred• Ability to maintain a good sense of humor under pressure
Key Skills Needed
• Customer service• Project management• Attention to detail• Problem-solving• Prioritization• Software proficiency (CRM, Google Suite)
Benefits
• Flexible work environment• Healthcare benefits• Enhanced parental leave• Home office allowance• Employee outreach fund• Employee assistance program• Employee referral bonus scheme• Regular social events• Financial wellness program• Company pension• 26 days annual leave• Discounts and cash back platform