Operations Manager

Operations Manager (Later Living and Wellbeing services): Full Time Permanent, Salary £56.419

The Advertised Salary includes the 2024 pay award from the 1st April 2024

About this role:

MTVH has a mixed portfolio of services and accommodation, and we deliver these to a range of groups - from customers living with Mental health, Learning Disabilities and Autism, Complex Needs, Young Adults and Later Living services. We are looking for an Operations Manager to lead our Later Living and Wellbeing services in North and South London.

Managing a dispersed team, you will be responsible for supporting and developing your team and ensuring that customers receive a high-quality service. You’ll be part of a team which is supportive and inter-dependent, knowing that we succeed together.

You will be required to work closely with our local authority and statutory partners and make sure services are in line with regulatory requirements, being an active presence at sites. In the role you will achieve positive outcomes for customers, will be responsible for ensuring compliance with contractual, regulatory and business requirements whilst delivering excellent, personalised, value for money services for customers and local partners.

We are also developing our service models in line with our new Strategic Plan and you will have the opportunity to shape, contribute and develop these for this service type, alongside our Quality & Risk, and Contract Management team colleagues.

What you’ll need to succeed:

Experience of managing services for older people is essential. The ideal candidate will also have additional experience of either mental health, learning disability and/or autism services over multiple sites.

All this, together with a positive approach to managing teams to achieve their full potential would put you ahead of the field. You will also have a good understanding of what is required by commissioners and be confident in managing their expectations and developing positive relationships. The portfolio includes the management of accommodation, so good housing management knowledge alongside strong IT skills would be an advantage.

For an informal discussion about this role, please contact Sarah Thompson, Head of Care and Support for South London region by email: sarah.thompson@mtvh.co.uk or call: 07566 794365. The nature of this role means that the post holder will be working with vulnerable adults. To meet our commitment to providing safe, high-quality services to our customers we will complete an enhanced background check with the Disclosure and Barring Service, which will include a check of the Adult Barred list once an offer employment is made. A new check will be completed every three years. What you get in return:

Please note :- we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:-

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for things like helping out in local communities
• An additional ‘Beliefs day’ once a year to have an extra a day off
• Enhanced pension with matched contributions of up to 9%
• Life assurance cover 3 x your salary
• Health cash plan scheme for your everyday healthcare needs which you can add your family members too
• Tenancy deposit – interest free loan to help with rental deposits
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with the organisational activity and link in with colleagues
• Career progression across the organisation with our mentoring programme and apprenticeships
• We are committed to the wellbeing of our colleagues and support this as an organisation

About us

Learn more about our benefits and organisation by viewing our attached document

Our promise

Here at Metropolitan Thames Valley Housing (MTVH) we want to capture the value that difference brings and are committed to promoting equality, diversity and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support and develop all of our diverse employees and the communities that we serve.

We want every employee and every customer to feel comfortable enough to be their true self and are working tirelessly in the background to create an environment that encourages our employees to challenge non-inclusive behaviours and to be mindful of their own and other’s wellbeing.

Our core values of Dare, Care and Collaborate demonstrate that we are a people focused business, solving social issues by working together!

We reserve the right to close this vacancy early if a suitable candidate is found so we do encourage you to complete the application as soon as possible to avoid disappointment.