Operations Quality Analyst

Are you looking for your next challenge? Are you passionate about client service, have exceptional attention to detail, motivated and inquisitive, then we would love to hear from you.

Chubb Global Markets (CGM) is the specialty and wholesale arm of Chubb, headquartered in London - employing over 100 staff (+ support functions) across 10 product lines. CGM operates in both the Lloyd’s market (Syndicate 2488) and the Company market (through our retail company) and is a significant contributor to the European Region / Chubb Group with GWP of $1.4bn in 2020 and $1.9bn 2021. A dynamic / high growth business, where there are significant opportunities to modernise through internal / external digital initiatives to shape things for the next generation.

We have an exciting opportunity within the thriving CGM team at Chubb. We are looking for a Operations Quality Analyst, someone who is pro-active, self-motivated with a close eye for detail. This role will perform quality reviews on the operational work performed, ensuring work is done to a high level of accuracy and in the right way, whilst also looking for trends and improvement opportunities.

Key Responsibilities

Analysis & Insights: 70% of the role

• Perform accurate Quality checks in line with the control framework and processing practices
• Analysing and providing key themes and trends you identify in the data
• Running standard reports and providing information to the Quality team and the wider business in a timely manner
• Ensure insights are clear / easy to digest and accurately represented
• Support the Quality Manager with operational tasks required to drive increased business outcomes

Continuous Improvement: 20% of the role

• Work on improvement initiatives along side a broader team to find better ways of working
• Support root cause analysis through business partner engagement, along with hunting for opportunities with support from the Quality Manager

Project Support: 10% of the role

• Additional ad-hoc analysis and improvements activities if/as required – e.g. around transformation activities, digital adoption, and data enhancement.

Knowledge & Experience

Essential

• Experience of analysis and identifying themes and trends from information/data
• Knowledge / experience of the insurance lifecycle understanding / experience (ideally Wholesale or Commercial P&C segments)
• Good presentation, engagement, written communication and storytelling skills
• Strong analytical skills, with an ability to challenge and probe to understand the underlying root cause of issues
• Process orientated, an organiser with strong planning ability and attention to detail
• Pro-active and thrives in an autonomous environment

Desirable:

• Expert in MS Excel, plus proficient in the use of PowerPoint and Word.
• Experience in quality and improvement within the Insurance / Financial Services sector (ideally Wholesale or Commercial P&C segments).
• Knowledge of statistical methods including sampling and statistical inference.
• Demonstrate flexible and innovative ways of working, with creative / out-of-the-box thinking
• Knowledge of Business Intelligence (BI) Tools. (QlikView, Qlik Sense, SQL server, etc.)

We offer in return!

• Competitive salary & pension scheme, annual bonus scheme, 25 days annual leave plus ability to purchase 5 additional days, Private Medical cover, Employee Share Purchase Plan, Life Assurance, Subsidised gym membership, Comprehensive Learning & development offerings.
• Employee resource groups, Networking, mentoring & development opportunities, 1 day annual Charitable leave, Cycle to work scheme, Active Sports & social committee, Employee Assistance program

Integrity. Client focus. Respect. Excellence. Teamwork

Our core values dictate how we live and work. We’re an ethical and honest company that’s wholly committed to its clients. A business that’s engaged in mutual trust and respect for its employees and partners. A place where colleagues perform at the highest levels. And a working environment that’s collaborative and supportive.

Diversity & Inclusion. At Chubb we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.