Address
Form of workKey Responsibilities:
- Oversee complaint and error handling processes, analysing trends, and proposing enhancements for ongoing improvement.
- Execute audits to uphold certain accreditations, integrating identified enhancements to fortify operational efficiency.
- Develop and execute quality assurance measures to guarantee compliance with internal and external standards.
- Champion process enhancements and best practices to maximise operational efficiency.
- Offer technical expertise and support, communicating regulatory updates, and delivering exceptional customer service.
Experience and Qualifications:
- Demonstrated expertise in Third-Party Administration (Open to Senior Pension Administrators)
- Excellent communication and numerical abilities.
- Desirable- Professional certifications (e.g., APMI, DPA)
- Desirable- Proficiency in relevant software (e.g.,intellipen)
- Desirable- Experience in audit management.
If you are driven by a passion for quality improvement in the pensions industry, then please do apply!
