Part-Time Administrator

Part-time Administrator required to join an award-winning consultancy who provided advice on pensions, investments, insurance, energy, health analytics and employee benefit to nearly one quarter of the FTSE250 and half of the FTSE100 firms. Working within a team of over 1000 across the UK, this is a great opportunity to work with a company who really invest and appreciate their staff.

Offering amazing benefits, an inclusive environment, the opportunity to upskill and learn, a long with lots of fun socials and hybrid working, this truly is a great place to work. 

Supporting the Pensions Admin Team, they are looking for someone with some office admin experience, but personality and the ability to muck in and learn is key.

The role will be working 3 days per week / 21 hours - and you must be available to work on Thursdays and Fridays.

Daily duties to include:

• Answering client helplines where you will be required to perform security checks prior to assisting with queries, or taking change of details by telephone in connection with an individual case
• Opening and scanning of post each day; scanning it to the workflow system and distributing to team members
• Updating and reconciling postal logs
• Retrieving archive files on a daily basis, scanning the required case history to the workflow system
• Provide regular support in the scanning of documentation in line with the departmental paperless policy
• Supporting the departments daily printing needs with individual cases
• Supporting bulk print and mailout exercises in accordance with internal deadlines
• Monitoring of the team’s mailbox, including the allocation of work to the workflow system
• Updating the Portal post log with any submissions received to the mailbox
• Monitoring our Pension Enquires box, forwarding on the emails to the relevant teams
• Assisting the Pensions Administration department in the production or amendment of written or visual material (such as letters, trustee meeting packs, reports, memos and presentations) 
• Updating of member records on the Pension Administration system and Member Portal.
• Creating correspondence with agreed member updates such as change of address, surnames, title, forenames, date of birth, date of marriage and  expression of wishes in line with service level agreements
• Administration and ownership of ad hoc tasks such as certificate returns, member Identification forms, banking and member satisfaction in accordance with service level agreements
• Support ad hoc requests from the client administration teams such as the booking of internal meetings, including the arrangement of invites, room and ordering of lunches.  Issue and update of calendar invites and make travel arrangements. 
• Processing of any unidentified post, returned post and reporting appropriately in accordance with GDPR
• Update and inform the team leader and others on the current state of all work in progress and outstanding work