Company

Brook StreetSee more

addressAddressLeicester, Leicestershire
type Form of workPermanent
salary Salary£22,000 - £24,000/annum
CategoryAdministrative

Job description

Fantastic opportunity to join a well-established company on the outskirts of Leicester (LE19) as a Partner Support Assistant! You must have some customer service experience in an office environment ideally within the financial sector and/or knowledge in financial services. This is a great opportunity for someone looking for a long lasting career in financial services and to gain CEMAP qualification.


Monday to Friday 9 - 5 (Office based)
Up to £24,000 DOE
Parking on site
Main Duties;
" Handle inbound calls to the Network.
" Proactively Account/ Relationship manage a set of Network Member accounts including introductory calls, quarterly/monthly check ins (90% contact rate)
" Provide technical support internally and externally to all systems queries, ensuring full understanding on internal systems (Ticket closure rate of above 90% within SLAs of query resolution timeframe)
" Timely and transparent communications with the Network to manage expectations and resolutions.
" End to end resolution of queries by liaising inter department, including commissions
" Maintain accurate records on CRM system
" Proactively inform our network re company and industry developments
" Research and keep updated on industry developments.
" Liaise with colleagues to maintain product knowledge.
" Ensure lender knowledge is kept up to date by attending/viewing briefings
" CPD training completed as required per quarter.
Person Specification;
" Highly organised and ability to multi task
" Experience within customer service/administration within an office environment
" Strong relationship development skills
" The ability to analyse information with a view to making informed decisions
" Good team player with a definite ability to work under own initiative
If interested in this role please click APPLY NOW, a member of the team will be in touch if successful.

Refer code: 3379507. Brook Street - The previous day - 2024-05-23 08:40

Brook Street

Leicester, Leicestershire
Popular Support Assistant jobs in top cities

Share jobs with friends

Related jobs

Partner Support Assistant

Learning Support Assistant

Eteach Uk Limited

Not specified

Oadby, Leicestershire

yesterday - seen

Finance Assistant

Norton Housing And Support

£12.02 per hour

Leicester, Leicestershire

yesterday - seen

Learning Support Assistants - Melton Mowbray

Career Teachers

£80.00 - £84.65/day

Melton Mowbray, Leicestershire

7 days ago - seen

SEND Learning Support Assistant

Career Teachers

£83.43 - £90.00/day Term time only

Hinckley, Leicestershire

a week ago - seen

Sales Support Assistant

Jr Personnel

£22,000 - £22,620/annum

Loughborough, Leicestershire

2 weeks ago - seen

Admin Assistant

Reed Business Support

£12.81 per hour, inc benefits

Leicestershire, England

a month ago - seen

Learning Support Assistant

Senploy

£83.85 to £90.00 per day

Leicester, Leicestershire

a month ago - seen

IT Support Assistant

Hl Partnership

Competitive

Leicestershire, England

a month ago - seen

IT Support Assistant

Get Staffed Online Recruitment Limited

£23000.00 - £26000.00 Per Annum

Leicester, Leicestershire

a month ago - seen

Senior Business Support Assistant - Children's

Venn Group

£12 - £15 Hourly

Leicestershire, England

a month ago - seen

IT Support Assistant

Get Staffed Online Recruitment

£23000 - £26000 Per Annum

Leicester, Leicestershire

a month ago - seen

Learning Support Assistant

Lutterworth High School

£23,118 - £23,505 a year

Lutterworth, Leicestershire

a month ago - seen

Senior Business Support Assistant

Reed

12.81 - 15.86 GBP Hourly

Leicestershire, England

2 months ago - seen

Mortgage Support Assistant

Get Staffed Online Recruitment Limited

£23000.00 - £25000.00 Per Annum

Leicester, Leicestershire

2 months ago - seen

Assistant Manager

Reed Business Support

£35,000 - £40,000 per annum, inc benefits

Leicestershire, England

2 months ago - seen

Support Worker

Somerville Assisted Living

£11.69 an hour

Leicester, Leicestershire

2 months ago - seen

Personal Care Assistant / Support Worker

Ukcil

£18 an hour

Wymondham, Leicestershire

2 months ago - seen

Female Support Worker/Care Assistant

Amy Lacey

£15.50 an hour

Leicester, Leicestershire

2 months ago - seen