Address
Form of workPensions and Investments Complaint Handler. Contract role
Location: Remote working. Start Date: Immediately
We are currently looking for a Complaint Handlers to work in a results orientated, quality controlled environment where being able to work with a high level of accuracy to prescribed processes and strict deadlines is essential. You will be working as part of a high-quality team helping a major financial service provider as part of a Pensions and Investments Workstream. This is a great oppurtunity for anyone looking to develop their corporate career.
Key products that the Complaint Handlers will be supporting with are;
- Pensions - predominantly Personal Pensions as well as SIPP wrappers containing underlying funds - in both accumulation and decumulation phases.
- OEICs - both ISA and non-ISA
- Experience within complaints around product advice and the suitability of the product to the customer
- Investment Bonds
EXPERIENCE / SKILLS REQUIRED:
Essential
- Extensive case handling/complaint handling experience, ideally within Financial Services
- Experience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)
- Previous experience of calculating redress for pensions in both accumulation and decumulation an advantage
- Strong WIP Management with the ability to work through multiple cases concurrently to achieve productivity targets
- Ability to demonstrate decision making using a holistic approach
- PC skills (Word and Excel)
- Strong literacy / numeracy
- Excellent attention to detail and accuracy
- Ability to work to demanding deadlines (workflow & time management)
- Ability to attain and maintain specified quality and production targets
- Ability to work independently & as part of a rapidly changing team
- Demonstrate an ability to work with honesty, integrity and trustworthiness
- Maintain high standards of professionalism and competence
- Good communication skills
If this description matches what you are looking for then please do get in contact.
