Pensions Payroll Assistant (Hybrid Working)

Pensions Payroll Assistant (Hybrid Working)
Hybrid Working with 2 days in Preston, Lancashire
Salary £23,000 - £24,000 DOE 37 hours a week
A glance at the role:
We are currently seeking a Pensions Payroll Assistant to join our Pensions Payroll team on a full-time, permanent basis.
Your role will be to Support the Payroll Team with a variety of administration responsibilities and case management to assist Local Pensions Partnership Administration in meeting the daily and monthly payroll deadlines for all clients. To ensure work is completed to the highest standards, demonstrating accuracy and attention to detail whilst providing good customer service.
You will join a friendly, welcoming and sociable work culture where there are many opportunities for continuous personal and professional development where you will be supported to reach your full potential.
So, if you’ve been looking for the opportunity to enhance your experience by joining a leading pensions organisation, we can’t wait to hear from you!
A bit about us:
Local Pensions Partnership Administration (LPPA) is one of the UK’s leading pension administration companies. We strive to deliver the best experience for over 2,100 employers and more than 655,000 members of Local Government, Police and Firefighter pension schemes, keeping them fully informed about their pensions whilst working closely with employers to continuously educate and support them.
What we can offer you:
- Salary up to £24,000 per annum dependent on experience.
- 25 days’ holiday, plus bank holidays and additional concessionary days, with the ability to 'buy and sell leave.
- Access to an excellent pension scheme (Local Government Pension Scheme) with generous employer contributions.
- Access to our Employee Assistance Programme for when you might need some support.
- The opportunity to earn through our Employee Referral Scheme.
- Access to our bespoke Reward Discount Scheme - 'Your Perk Site.’
- Opportunities to attend Wellbeing webinars and social events.
- Daily free fruit and snacks available to you in our office.
What you will be doing:
- To take ownership of monitoring the team mailbox and to create/update existing cases.
- Processing any returned payments and initiate cases for the Operations Teams.
- To process any changes to bank details and to liaise directly with Convera for any overseas payments.
- Processing any tax code changes as directed by HMRC.
- To ensure any BACS recalls are requested via the relevant client and to process the reversals of payments following confirmation of successful recalls.
- Own the payroll leavers process for relevant payroll cases.
- To provide responses to general enquiries - via email and over the telephone.
- Liaising with operations admin teams and providing feedback on quality of casework.
- Processing DWP forms relevant to payroll amendments.
- Supporting with bulk month end priorities to ensure the smooth running of payroll.
- Complying with regulatory risk and compliance guidelines.
What we need from you:
Essential:
- Proven ability to work accurately and to deadlines in a regulated environment.
- Proven ability to work effectively on own initiative as well as being an effective team player, promoting positive behaviour and attitudes, working flexibly, whilst at all times developing and maintaining good working relationships within the team and the service as a whole.
- Proven ability to follow processes correctly.
- The ability to communicate effectively at all levels, possessing excellent communication skills (both oral and written) and first-class customer service skills
- Excellent IT skills including application of the Microsoft Office suite of tools, including Email and Excel spreadsheets.
- Resilient, and able to work under pressure, remaining customer centric at all times.
Desirable:
- Previous payroll experience
- Pensions or financial services background
Qualifications
- 5 GCSEs or equivalent including Maths and English at Grade C or above
Working with and upholding our values:
- Working together
- Committed to excellence
- Doing the right thing
- Forward thinking
Core Statements
- Commit to improve by focusing on Client and Member experience
- Think innovatively by building teamwork and driving change
- Act collaboratively and build relationships with personal and influencing skills
- Develop and grow your performance with intellectual agility and eagerness to learn