AddressThis is a Gloucestershire County Council job.
- Job Title: Performance & Improvement Officer
- Job Location: Shire Hall, Block 5, 1st Floor
- Salary: £34,834 - £38,223 per annum
- Hours per Week: 37.00
- Contract Type: Permanent
- Closing Date: 30/06/2024
- Job Requisition Number: 9057
- This post is not open to job share
About the Role & Team
We are looking for a highly motivated Performance and Improvement Officer to join our amazing, high calibre team who feel privileged to work together and do what we do.
We also have a two-year fixed term opportunity with our team, supporting our Adult Social Care service. Good project management skills and professional curiosity relating to processes and performance will be essential in this role.
We celebrate the diversity within our team with ages spanning nearly 3 decades, a mix of males and females and sexualities. We hail from various parts of the UK but love our Gloucestershire home. Some of the team hold degrees, have neurodivergence or have been with us since post-school apprenticeships learning on the job. In all cases, we pride ourselves on developing from within, supporting team retention and stability. We look forward to meeting you, with all of your own individualism that you will bring to the team, helping us to continue to broaden our insights and understanding.
Your role will have a key focus on supporting the Journey to 'Good' for Children’s Social Care, ensuring that performance messages are clear and enable strong operational management and strategic oversight. However, you may work across any of the Council Services as part of this role. You will also play a pivotal part in supporting actions arising from inspection outcomes relating to performance.
About You
You will need to be a creative problem solver and have a 'can do' attitude. It is essential to understand the work that our services do, to identify key lines of enquiry and areas of concern within performance data. To do this, being a quick learner with a curious mind will be essential.
We are looking for a confident, enthusiastic person to join us. You will need excellent collaboration and communication skills, to enable you to work closely with stakeholders within the service to identify change and improvements. You will also need to be diplomatic, personable, assertive and challenging in order to support strong independent assurance and governance relating to data and performance.
Established experience in Performance and Business Improvement is essential. You will need to have a proven track record of delivery that is on time, to a high standard and which has had a tangible impact in improving business processes and performance.
About Us
For all your hard work, you will receive the following;
- Flexible and agile working opportunities
- 25.5 days annual leave rising to 30.5 days after 5 years continuous service
- Plus, an option to purchase 10 days of additional leave per year (pro-rata for part-time staff)
- Family friendly employer offering benefits to help support you and your family
- Career development and qualification opportunities
- Supportive and positive working environment with regular, robust supervision
- Excellent Local Government Pension Scheme (LGPS)
- Access to our Employee Assistance Programme (EAP) that provides free, confidential, counselling and advice for employees, available 24 hours a day, online and by telephone.
- An in-house Occupational Health service
- Employee discount scheme
- Cycle to Work scheme
- Links to employee networks such as Prism (LGBT+) network and the Young Employees Network. Gloucestershire Salary Sacrifice Green Car Scheme (T&C's apply)
How to apply
If you feel you have the skills, desire and experience required to make a positive difference then please submit your application and personal statement today by clicking the “Apply Now” button. We would love to hear from you.
Interview questions will be provided in advance to support not only those with neurodivergence but with the aim of getting the best out of every candidate who applies. There will be an opportunity to meet our lovely team as part of the interview process and their views will form part of the overall interview assessment.
Notification of Interview: 2nd July 2024
Interview date: 8th July 2024
If you would like to discuss the role, please contact:
Kelly Headley, Performance and Improvement Manager, 01452 328443, kelly.headley@gloucecstershire.gov.uk,
or Scott Richards, Deputy Performance and Improvement Manager, 01452 328451, scott.richards@gloucestershire.gov.uk
Additional Information
To access the Job Profile for this role, please follow the link below:-
Performance & Improvement Officer - Job Profile
We want to be an employer of choice, attracting and retaining excellent people to work for us, so that we can best serve all of Gloucestershire’s diverse communities. Our promise to you is that we will provide an inclusive and supportive working environment that enables you to bring your whole self to work and realise your full potential.
It is a legal requirement, under the Immigration Act 2016, that anyone appointed to a ‘customer facing role’ must be able to demonstrate an ability to fulfil all spoken aspects of the role with confidence in fluent English.
Hybrid working arrangements are available for the majority of our roles, giving teams the opportunity to work in a way that suits them, balancing service need and individual choice, with a mix of both remote and office working.
