Pilot Account Manager

Location: Remote within the UK

• Reporting Into: Director of Pilot Account Management

About Ceros

At Ceros, we are artists and technologists, and our dual soul is our unique strength. We value and ignite creativity at every level, reimagining Ceros to lead in this new era. As we embark on the next chapter in our mission to unlock creativity, Ceros is not just evolving, but leading the charge in an AI-driven world, becoming the world's premier provider of AI-powered creative solutions for the enterprise sector.

Our growing suite of cloud-based tools is specifically designed to empower professional creators, enabling them to push beyond their design boundaries and transform the way they collaborate with their teams.

Today, our products are powering some of the most engaging experiences on the web. In 2021 alone, interactive content created with Ceros Studio — from landing pages and pitch decks to interactive social media — were viewed more than half a billion times, and over 3 million comments have been added to digital content using MarkUp, our visual collaboration tool.

Working at Ceros means making an impact at scale. Our products and services are beloved by over 500,000 users and leveraged by leading brands including Mashable, Bloomberg, Red Bull, and Pinterest. And we're building something even bigger and better: the creative operating system of the future, viewed through an AI-first lens.

Ceros is backed and well-funded by top-tier investors including Sumeru Equity Partners, Grotech Ventures, Greycroft, and Starvest Partners.

We are remote-first forever with a 4½ day workweek that finishes every Friday at 1pm.

The Role

The Pilot Account Manager role is a unique, exciting blend of sales and account management. Your goal is to partner with a Strategic Account Executive to convert clients in our pilot program into long-term subscription partners. To promote increased conversions, you'll guide clients through our customized pilot experience. This includes leading conversations detailing marketing strategy, interactive design education, product adoption, analytics, and more.

We're seeking a highly motivated, collaborative, ambitious and passionate individual with an understanding of digital marketing and a proven track record of successfully managing mid-market and/or enterprise clients. Our pilots are designed to be a crash course in our product, so having a proactive, self-starter & goal-oriented mindset is also a must.

Key Responsibilities

• Maximize the Pilot to Subscription conversion rate.
• Build, maintain and foster strong client and internal relationships.
• Operate as a Ceros expert and lead point of contact during our pilot program. Master the Ceros suite of products and use this knowledge to illustrate to clients how Ceros solves their business pains and makes a positive impact on their goals.
• Equip yourself with relevant customer stories, Ceros successes and industry-specific knowledge. Use this information to educate and build trust with prospects.
• Educate customers & promote the wider Ceros ecosystem including Educate, Support, etc.
• Manage multiple deals at the same time and be able to navigate complex client organizations with the highest level of professionalism and skill.
• On-board and train new clients on the Ceros platform according to their needs and objectives. Be able to pivot and customize conversations so that clients find value and experience white glove service.
• Proactively identify accounts at risk and strategize how to mitigate churn.
• Maintain the highest levels of integrity, authenticity and honesty (and when appropriate - humour!)

Practical stuff we anticipate you having

• 3+ years of customer success/account management experience, preferably in a SaaS business environment
• Strong empathy for customers AND passion for revenue and growth
• Deep understanding of value drivers in recurring revenue business models
• Analytical, project-oriented, and process-oriented mindset
• Must have a sense of design and a fundamental understanding of digital marketing
• Understanding of the marketing landscape (marketer's planning cycles, pain points, roadmap)
• Demonstrated ability to grow relationships and drive platform adoption within the customer's organization

What we're looking for from the heart

• You're passionate and highly motivated to help our customers achieve success
• You are intellectually curious; you want to understand everything about our customers & market opportunity
• You are a team player who will innovate to continue improving the way Ceros serves its customers
• You have strong communication skills and enjoy solving problems with others

Key Things to Know

• We want you to start ASAP
• This is a full-time position
• This is a remote-first role

Benefits

Stock options

Premium health insurance*

401K matching*

16-weeks paid parental leave for primary caregiver

Unlimited vacation days

Paid Sick days

Half-day "Wellness Fridays"

Stipend for your home office setup

Excellent gear (Macbook Air, external monitor, etc.)

‍‍ Stipend towards experiences in which Cerosians can collaborate, educate, and create social connections with one another

Unlimited access to co-working spaces around the globe

• Varies based on location

At Ceros, we are deeply committed to the recruitment, retention, and growth of diverse talent; uniting people from unique backgrounds in our shared passion for unlocking creativity through technology.

As an equal opportunity employer, we prohibit any unlawful discrimination against a job applicant on the basis of their race, color, religion, veteran status, parental status, gender identity or expression, transgender status, sexual orientation, national origin, age, disability or genetic information. We respect the laws enforced by the EEOC and are dedicated to going above and beyond in fostering diversity across our company.