AddressAbout Kindred
Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.
Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with a hybrid working model which allows flexibility between working from home and enjoying our superb office facilities.
The Role
The Player Risk Analyst role will be focusing on reviewing AML & RG alerts, transactions and customers, ensuring customers are playing sustainably and business activities are conducted in line with all applicable regulatory laws and regulations. The Player Risk team also assists in mitigating fraudulent activity, whilst maintaining a positive customer experience through the entire lifecycle.
Key Responsibilities
- Conduct customer risk assessments, including (but not limited to) assessing customers' source of wealth, as well as conduct open-source, PEP and sanctions database checks, in order to take appropriate action to ensure that customers maintains a sustainable level of spending
- Investigate customers detected on AML & RG models, and take appropriate actions as per established processes, including requesting and reviewing SOF\SOW documents
- Effective monitoring of possible money laundering transactions and escalation of any suspicions
- Assisting Player Sustainability Management with regular and ad-hoc monitoring of business processes that have a regulatory impact (source of funds/wealth)
- Review of accounts exhibiting behaviours that may indicate issues regarding gambling and\or affordability, including activity analysis, source of funds/source of wealth/AML checks
- Proactively monitor and review players' accounts to identify potential risk and ensure the appropriate level of interaction is conducted
- Assess fraudulent activity and act according to agreed procedures regarding transaction acceptance, account blocking and further checks.
- Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
- Undertake necessary work, including dealing with customers and record-keeping, as well as other tasks set out by the line manager
- Perform ad-hoc tasks as required by management
- Liaise with Customer Services and Payments on a daily basis and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
- Embrace the team goals and work on your personalized goals on a quarterly basis
Skills & Experience Required
- Good knowledge and experience in AML, CDD\EDD, SOF\SOW and the online gambling industry as a whole
- Experience of working within the UK regulated online gambling market
- Strong problem-solving and decision-making skills
- Effective team player
- Eye for detail and accuracy
- Strong analytical ability as well as good numeracy and computer literacy
- Excellent written and verbal communication skills in English
- Passion or strong interest towards responsible gambling would be an asset
- Be prepared to work in a flexible work schedule, which includes evenings and weekends
Our Way Of Working
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Application Process
Click on the “” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.
