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SalaryThe opportunity is for an experienced Project coordinator to join a strong service delivery team based in the UK. Working in a fast-paced environment supporting a large global managed customer in a customer solution center.
A great opportunity to join an agile and fast paced service desk, offering best in class support to one of largest Managed Print Service contract within HP. You would be supporting a global technical team.
on business as usual and project work as well as supporting global device fleet movements across a busy estate. This role impacts multiple teams and acts as a Project Coordinator providing direction
to team activities and facilitates information validation and team decision making process.
This is a one-year fixed term contract opportunity.
Responsibilities
Be a focal point for project support within a team evaluating the completion of various phases of projects.
Support monthly reporting on a bespoke reporting tool.
Schedule meetings between all of the individuals who will be contributing to a task/Project.
Write internal communications documents, including handouts and emails, to inform team members of important notices.
Review materials created by others and offer suggestions for improvement.
Edit and approve the final versions of products, using company guidelines as a gauge.
Present progress and results of tasks to management and other interested parties in person or in digital format.
Conduct regular analysis of processes and procedures, adjusting when necessary.
Perform other ad- hoc tasks as required.
Establish contact lists of collaborators and update information periodically.
Identifies and solves varied problems and completes day-to-day tasks with forward planning and minimal supervision.
Ability to clearly communicate, expressing requirements and expectations to a wide range of individuals.
Experience & Knowledge in the following:
Handling customer Inquiries
Managing Customer Relationships
Customer Support
Working to keep Key Performance Indicators (KPIs)
Reviewing processes and ensuring continual Improvement
Skills
Excellent written communication skills, especially in the English language.
Customer focused attitude.
Strong attention to detail in evaluating the completion of various phases of a project.
Analytical skills to monitor progress of an undertaking and identify areas needing adjustment or improvement.
Critical thinking and problem-solving skills essential.
Willingness to manage multiple tasks at once and adhere to guidelines, budgets, and deadlines
Results oriented.
Education & Experience Recommended
- High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.
- Typically has 4-6 years of related work experience, preferably in customer support, project or team management, or a related field.
