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Form of workPlease note, this role can be remote based in the UK or EU.
Holland & Barrett International is striving to be the world's leading health and wellness business. Currently the largest in Europe and growing in other markets, the health and wellness of our colleagues and customers is at our heart.
Ready for an EPIC career?
The work of the Perfect Transaction department focuses on digitising customer experience and operational metrics into finite metrics that help analyse customer satisfaction and factors impacting customer behaviour (LTV, retention), provide insight into growth points and help prioritise tasks to ensure cross-functional collaboration.
The Project Manager oversees high level customer pain points analysis, partner with product, tech, Ops and commerce teams to ensure cross-functional collaboration, bring positive impact developing and executing organizational business initiatives.
About the role
- Efficiency evaluation of transformations and implementations,
- Apply change management techniques to establish a culture of ‘Customer First' and drive adoption of tools/processes that enable sustainable, profitable growth,
- Conduct deep dive analysis and provide routine executive-level reporting,
- Works across teams to drive improvements and enablers to implement solutions for customer, cost savings in process workflow, systems configuration, and performance metrics,
- Work with business/products to define, plan and prioritize the projects that need to be implemented to reduce customer experience gaps.
Skills and experience
- A completed bachelor's degree (in mathematics/economics – preferable)
- 2+ years of program or project management experience (in Retail/ E-commerce – preferable),
- Advanced knowledge of Excel and PowerPoint,
- Ability to tell insights from analysis to stakeholders and work cross functionally with tech and non-tech teams,
- Experience in using data and metrics to determine and drive improvements,
- Strong communication and presentation skills,
- Ability and desire to drive the ‘Customer First' initiative on a company level.
Our benefits
- We operate virtually. Remote, hybrid or in our tech hubs – we work in an agile environment where you can thrive.
- We offer a 10% bonus (based on company and personal performance) – when we win, so do you
- Learn from the best – at H&B you'll have the opportunity to enhance and expand your skills and shape your career
- We want you to produce your best, so we provide you with the best tech equipment
- Stay healthy with a 25% discount on all product ranges to help you live well
- We like to recognise and celebrate our people with our Colleague Recognition Scheme, so your hard work won't go unnoticed
About H&B
Holland & Barrett is one of the nation's most loved and trusted brands, known for offering quality health food, vitamins and supplements all sold by highly trained and qualified advisors.
Our culture respects equality, values diversity and encourages individuality – because this allows our people to unlock their potential and be their best. We welcome everyone who shares our EPIC values regardless of background, culture, disability, ethnicity, gender identity or sexual orientation.
We are a growing and pioneering business. Our diverse and EPIC teams enable us to push boundaries and accomplish the extraordinary. As we continue to transform, we need more of the brightest and best minds to join us to turn our vision into a reality.
