Receptionist

The Resident Liverpool is currently recruiting for a Receptionist to join their friendly team!

The Resident is an innovative brand of city centre hotels in London, Liverpool and Edinburgh. We focus on providing excellent rooms, in exceptional locations with heartfelt hospitality. Located in carefully chosen urban neighbourhoods, our hotels provide our guests with a home from home from which they can easily immerse themselves in the city.

Reputation is at the centre of everything we do, our hotels have an impressive track record for guest satisfaction, being in the top 5% on TripAdvisor!

We recognise that it is our team members’ thoughtfulness, genuine hospitality and heartfelt personalised service which is behind the success and reputation of our business and as such our teams are always our number one focus.

We are proud to be an accredited Living Wage Employer. This means that every member of our team earns a real Living Wage, which is a rate of pay that is based on the actual cost of living. We join over 9000 organisations who voluntarily choose to pay the real Living Wage because we believe that a hard day’s work deserves a fair day’s pay.

As a Receptionist at The Resident Liverpool:

• You will demonstrate a commitment to delivering exceptional experiences throughout the guest journey by nurturing a personal connection with our guests, recognising all our guests and treating them as individuals.
• You will provide excellent guest service throughout the hotel and to efficiently process administration of the front desk tasks, being the first point of contact for arrivals, departures and guest interaction. You will handle all guest requests and enquiries promptly, efficiently and in accordance with the hotel’s policies.

As our next Receptionist, you will:

• Have great communication skills
• Have a friendly & professional service style
• Be a problem solver with a can-do attitude
• Be a team player with the ability to work independently
• Be motivated, positive and eager to learn
• Be flexible and adaptable with the ability to prioritise
• Have good IT skills
• Ideally have experience in a guest service environment

Why work for us as a Receptionist?

We want to ensure that all our team members are engaged, motivated, and most importantly, happy. We proudly place our team members’ wellbeing and career development at the heart of our business. To further support this we have put together a great range of benefits that our team members can enjoy both at and outside of work.

These include:

• Competitive Salary and Annual Salary Review
• Bonus Incentives
• Online Learning Hub with fully bespoke L&D Programme including access to our Resident Insiders programme which includes annual bonus of £500
• Wellbeing Programme supporting mental, physical and financial health
• Employee Assistance Programme
• Cycle to Work Scheme
• Free overnight stay for new team members
• Discounted rates for yourself, friends & family at our hotels
• Freebies and Discounts with free membership to Perkbox
• Refer a Friend Bonus of £100
• Milestone rewards to celebrate work anniversaries including additional holiday and a free stay in any of our hotels
• Online Community to share news and celebrate successes
• Pension Contributions
• Weekly fruit baskets for the whole team
• Any many more…!

If you are enthusiastic, friendly and eager to learn with a genuine interest in pursuing a career in hospitality, please send us your CV – we want to hear from you!

Please note only candidates that live in the UK and who legally have the right to work in the UK should apply.

Job Types: Full-time, Part-time

Pay: £24,960.00 per year

Expected hours: 40 per week

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Health & wellbeing programme
• Referral programme

Schedule:

• Flexitime

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Liverpool: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person